Hertz in San Jose

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comments 5

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  Albert Halfmann

  :: 04 March 2018 13:29:53

  Best car rental in town. Always acknowledge gold member status. Same manager since my first rental in 2015. I always rent here rather than at the airport. Catch a cab your there in 8 minutes.

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  James Koay

  :: 25 February 2018 10:21:14

  This is like a small place that is agent for the car rental companies. Can be easily missed on the main road. Not all service is available here. Better call before you come in case the service required is not offered. I saw a few customers turned down while returning my car there.

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  Chad Cleary

  :: 09 December 2017 11:50:50

  This review is related to the Alum Rock location in San Jose. The 3 star rating is for the fact that they did provide me a vehicle, and in a timely manner. It took about 10 minutes to get a car, and 5 minutes to drop off. Prices are comparable to other rental agencies in the area. But! Their customer service is terrible. Terrible in the sense that while in the office, or calling, the woman working there had a pretty poor attitude, almost as if she hated her job. This negative energy was very obvious. As a service company, the entire experience is important to the customer, including the time spent at the rental office. Word of advice, hire happier people that don’t make the customer feel bad for renting a car.

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  Kimly Chhoeng

  :: 29 September 2017 11:54:05

  I really like this place nice ppl n very helpful

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  Louis Shultz

  :: 13 May 2017 01:50:48

  I found a good rate for a rental car on line from this location. I got a sedan upgrade from the size I rented. Their check out process was quick and though. They noted all the scrapes, dings, and scratches on their form as we did a walk around prior to turning it over to me. The return process was just as quick and easy, a check of the mileage, gas gauge and any new dings (none) were made. They verified what I would be billed, matching what I signed up for. All good😉