Hertz en San Diego

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comentarios 5

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  David Carranza

  :: 26 March 2018 22:18:56

  My wife and I arrived early... hoping to check into our reservation. (We knew it would be difficult since this Hertz is right next to the airport) sure enough, we would have to wait until our reservation time. Fair enough... Renting a car is not our favorite thing to do but Nick (I think he is the manager) was outstanding. Extremely professional, attentive and understanding of our needs as customers. He was able to get a car for us before our reservation time but he also offered us a LYFT to roam around while we waited. He suggested Little Italy which was very close to HERTZ. We got some very good suggestions for places to eat at and my wife and I had a blast! We definitely did not need a LYFT but the fact that we were offered one and treated so nicely made a huge difference in our experience. Thank you!

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  Hannah Winchell

  :: 08 March 2018 11:52:21

  I was in a car accident on Monday and my car insurance made a reservation through this company. I received a voicemail from them telling me to call them back for my reservation. When I called them back the same day a woman answered and told me she was helping two customers that she would call me back and take my number down I told her I would wait on hold but she said it will take too long. Come to Wednesday she still never called me back I called and the phone just rang and rang then hung up. I called again Thursday morning and it was the same. I have two children I have to find ways to get them to school and live an hour away from my work and go back on Friday. How do they expect customers to figure this stuff out when they have no voicemail, don’t answer, don’t call back?? I would’ve showed up but I don’t have a car so risking getting a ride from someone to be turned down when I don’t have any information is not going to happen. Thank you guys for making this horrible incident for me this much more difficult.

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  William Pong

  :: 26 February 2018 00:47:43

  I do not recommend this location for rental. They did not any cars available despite the customers had reservations. Had to wait 30 minutes to get cars transport from another location. The lady behind the counter was nice and helpful but she couldn't do anything when there were no cars. Upon returning my car, the place was closed without any notice. The gate was lock. I had to call the 800 number any the operator directed me to return to the airport location. They charge me $75 dollars "inter city" fee because the car was return to a different location even when it is their fault. Now I have to call the 800 number to dispute. Horrible experience and a waste of time.

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  Brittany Roa

  :: 04 January 2018 17:00:02

  Amazing service, although its not located at the Amtrak station like the web site says. Luckily they got me a Lyft to the location. Free bottle of water, great customer service, and a decent price.

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  Marc Long

  :: 20 June 2017 15:16:05

  I definitely have to recommend this place. Excellent service given by J.T and Rodrigo. I've been to many rental car companies before and these two gentleman have gone more than out of their way to help solve my needs. I was greeted upon my arrival and they seemed to sincerely care on my needs. They went out of their way to make sure I was taken care of and even did a follow up call to make sure things were going well. I will use this service again