Hercules Corp in Hicksville

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comments 5

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  Desiree Rey

  :: 20 May 2018 20:38:00

  Just got Hercules machines installed in my building's laundry room two days ago. I was excited about the switch until I tried to use the machines. They gave us all laundry cards with complimentary $5 loaded on them. Went and washed and then tried to dry - dryer won't turn on. I followed all of the instructions and nothing happened. Next day I decide to try again. I decide to load $10 onto my card to do more washing (and hopefully drying) and for some very stupid reason, the $10 doesn't load onto the card - it loads to an account and you have to move it to your card via a machine in the laundry room (huh?!). So, I try to do just that and the machine wants a PIN. I don't have a PIN. I had literally just registered my card and the process mentioned nothing of a PIN! So, I call customer service. I ask what to do - where do I get a PIN? She tells me she doesn't know and to ask the building manager. I ask if we are supposed to get a PIN from the manager and she says she doesn't know! How do you not know? So I ask for a refund. Luckily it's offered with no hassle but you have to wait 7-10 for a paper check! I then proceed to tell her how ridiculous the whole process is and that I will be throwing out my laundry card and just travelling to the laundromat for laundry. She then asks me if I tried cleaning the swipe on the back of my card to get it to work. Huh? 1. My card has no swipe. 2. Card works fine - I can't get money on it! Not even sure she listened to me talk. As soon as I get my refund, I am trashing the laundry card and will just use the laundromat. I will also call my property manager to strongly recommend getting rid of these stupid machines as soon as the current contract is up. The idea of the smart machines is good but poorly executed. If the idea is to make it easier than dealing with quarters then MAKE IT EASIER THAN DEALING WITH QUARTERS! I'll take quarters over this system anyday. Building managers please don't fall for the allure of this system - keep your quarter machines.

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  J.H. Lowery

  :: 14 May 2018 15:05:39

  I've had good experiences and not so good experiences with Hercules Corp but for the most part, the right thing was done by me.

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  TOM89999

  :: 04 February 2018 03:28:25

  Total avoid. Their machines in my apartment building don't take coins. I can go down the block and use coins. I have enough cards in my wallet and I need no more. This system sucks and its too easy to steal debit/credit card information. This smart card is more like a dumb card.

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  Cindy G

  :: 28 December 2017 10:59:15

  Terrible company. Have washed clothes 3 times and 2 times were machines down. First time dryer stole my money and did not work. This time around the machine was down so I couldn't refill my card and my husband tried to go to a laundromat to dry the clothes and he was embarrassingly yelled out because people have strict policies about outside drying. He called at 9 am for a help and they said a technician will be out within 24 hours. ARE YOU *UCKING KIDDING ME? 24 HOURS OF WET CLOTHES? THIS COMPANY SUCKS.

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  Sloane Beattie

  :: 19 December 2017 11:21:02

  They absolutely suck. They don't service their machines in my building at all. Our building has six dryers; only 3 of those machines properly dry the clothes, the other 3 leave them wet. It takes 3 hours to dry the clothes. One washing machine doesn't spin and these machines have been like this for at least a year, so they clearly are not servicing them. I have written them & they never responded. Any of the positive posts here have to be fake, believe the poor reviews.