Helen of Troy Bras in Massapequa Park

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comments 5

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  Robin Blum

  :: 23 April 2018 21:52:58

  I went to the Helen of Troy store in February. The bras and matching panties were not in stock and Jessica the owner of the store placed an order for me with the vendor. I received a partial order in March, but have been waiting for the rest of the order to come in. I have to be honest after reading all the negative reviews on Google I was at the point that I didn't believe the rest of the order would ever come in, however I was wrong because today the rest came in and I was personally called by Jessica to let me know. I know there are customers who are still waiting for their merchandise, but my suggestion is to stop leaving messages at the store and to go inside the store and speak with Jessica personally. Anytime I have gone inside the store Jessica was always available to speak with me to let me know what was going on with my order. The only reason I gave this review four stars instead of five was because it took so long for my order to be filled, this may be due to the vendors the store is working with, not something Jessica did. The store has some very beautiful merchandise and they definitely specialize in difficult sizes.

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  Jen G

  :: 13 April 2018 00:50:15

  It has been almost a YEAR now and STILL NO BRAS THAT WERE PAID FOR IN FULL!!!! This company doesn't even acknowledge that they are still owed to us!!! No merchandise in stock. Don't believe that they are sending away for them. Ordered hundreds of dollars worth JUNE 2017!!!!! Complete robbery! If you actually need a bra to wear, GO ELSEWHERE!! In Jan. 2018, someone FINALLY answered a phone to say we would have them by end of month and uhhh...it is April and NOTHING! Used it love this store, when they actually had merchandise that they were selling. My niece has been also waiting since November! They won't even fit once received a year later! STOP TAKING PEOPLE'S MONEY FOR MERCHANDISE YOU DON'T HAVE!!! CROOKS!!!!! I WANT A FULL REFUND!!!! COMPLETE ROBBERY! HOW IS THIS EVEN LEGAL? TO TAKE MONEY FOR ITEMS YOU WILL NEVER HAVE!!! HORRIBLE STORE! HORRIBLE CUSTOMER SERVICE! COMPLETE CROOKS! 😠😤😣

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  Paul Giordano

  :: 03 April 2018 21:29:23

  My wife was told about this store, and 2 years ago they held stock in the store and the experience was great. The last experience matches what others have said. She ordered 2 bras Thanksgiving weekend. She called for status and they called back and said 2 more weeks. This was in January. She and I have both called (they don't answer the phone) and left messages with no response EVER. We wanted to just cancel the order. After a few weeks of no responses we were forced to call the credit card company and file a charge back. Make sure you keep order info so you can fax it to your credit card company for a refund. My advice is to google search the item you want and order elsewhere unless you like someone sitting on your money for months and months with no product in your hand.

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  Nichole Parker

  :: 02 April 2018 12:36:46

  I visited Helen of Troy Bras after a co-worker referred me. I am so glad she did! The personalized service made me feel special and the bras are beautiful and comfortable. I feel like a new woman. My bras did have to be ordered for me, but I like the idea of having something fresh and new and just for me. It added to the experience imo. The shipping was pretty fast and I am in love with the bras.

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  Sally W.

  :: 30 March 2018 21:12:29

  I shopped in this cute little boutique about a month ago. The staff was very friendly and I have never found bras that fit so perfectly before. I am a bigger size and it's always been a struggle to find bras that actually fit. All around an awesome experience. I bought two bras in store and ordered a third one to be delivered to my house. It took about 2 weeks and was definitely worth the wait. Strongly recommend.