Harp Home Services in West Babylon

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comments 5

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  Joshua Bright

  :: 06 March 2017 11:24:43

  Absolutely appalling ! Almost the worse though G and G appliance in Manhattan beats them a little. They have absolutely no sense of how to effectively communicate with the customer. What is the world coming to.

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  Marie Maher

  :: 12 July 2016 16:09:51

  Home Harp Services is the WORSE. They are contracted out by Sears for appliance repairs. They lie, never show up during the time frame they give you and there is absolutely no customer service care. DO NOT TRUST THEM. I've filed a complaint with Sears. Next time you need to call for repair ask Sears to only refer you to A&E Factory for your repairs! Please disregard the 1 Star review. I could only submit a review if I chose a star.

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  Tom RF

  :: 02 December 2015 20:13:26

  Worst ever, I am calling Frigidaire tomorrow to ask them to assign another company to my warranty repair. It's taken 2 months for a minor dishwasher repair under warranty that still isnt done and they are unresponsive and incompetent. Would not recommend Harp under any circumstances

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  Meredith Thompson

  :: 12 August 2015 14:02:34

  Would give 1/2 star if I could. I had to use this company because it's the only one our building management uses. Our super called and told them the problem with my microwave. They couldn't come to fix for five days... not a good start. Had to take a day off of work because there has to be someone there during the repair for "liability purposes." Repair guy showed up and said he couldn't fix it because he didn't have the part (he knew what the problem was because our super told him). I don't know why he hadn't already ordered the part, but he hadn't. So there's another 7-10 business days without a microwave. We told them we would be out of the country when the part came in. Both my husband and I called to try and get this problem solved. Susan, the receptionist was rude, interrupted, and yelled at me. I had to ask, "Can I please finish my sentence?" Unacceptable. I offered several solutions: 1) Take note of when we would like the part installed since we would be out of the country when the part came in, 2) go ahead and schedule appointment for part installation to be changed if part doesn't come in on time or 3) guarantee a slot so we didn't have to take another day off of work. Was told all three of these options were impossible due to their computer system. Both the receptionist and the manager said this. What!? What kind of business is this!? Who can afford to take this much time off of work for a microwave? So, I had to take ANOTHER day off of work for a job that took literally 3 minutes to fix. The only reason they would even get 1/2 star is because the microwave is fixed now. This "business" is horrible and a joke. My super mentioned that another tenant had complained about how terrible they were just 2 days after my awful experience. I am emailing my management company to request a different company to be used in the future for ALL of our buildings.

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  Julie Spana

  :: 11 March 2015 09:50:36

  I the phone rep was So BAD I couldn't even get an appointment scheduled. They wanted to charge me for services beyond what was covered by my warranty. The rep was rude- and then hung up on me. I called the office then next day and spoke with the office mgr- who "knew of" my conversation. She did not help--- I then told her about this Google reviews- how bad her company rated- She said not to believe it, she services thousands of customers, without complaints. I WOULD NOT recommend this company.