Haborview Dental Associates in Oxon Hill

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  Eric D.

  :: 01 July 2022 10:55:33

  I have been a patient at Harborview Dental Associates for over a decade. I won't mention anyone by name but the front desk staff and the hygienist have been great to me over the years. Unfortunately, I have to leave 2 stars instead of 5 because of the dentists. One dentist said something that offended my mother along the lines of "If you take less vacations, maybe you can afford more of the work that needs to be done." Very silly of this man to assume my mother doesn't have money for both. During the pandemic I was unable to get my teeth cleaned for a few years, and the same dentist saw fit to spend time "educating me" about the importance of brushing and flossing.... which made the interaction much more embarrassing than it needed to be. Another saw fit to discuss my blood pressure being higher than normal when I was nervous about a procedure about to take place. My blood pressure is better than average. I was nervous at that day and time and it read high.... Today, I get tapped me on the arm like I was one of their friends to explain that fillings are not teeth and can break.... That's a great point.... I should have though about that before I called my dentist to tell them my filling chipped.... I have more comfortable conversations with my primary care physician about my health than my dentist. I feel like this dentist office has lost whatever it was that used to make me feel comfortable, valued, and that I and my loved ones are in good hands. This dentist office likes to embarrass you and make you feel stupid when you actually call for help. I don't take time out of my busy schedule to prioritize my dental health to be made to feel like it isn't important to me.

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  Wonderworm

  :: 19 November 2021 00:28:41

  Aboslutely awful practice, I experienced complete incompetence. Fancy office, terrible everything else. New patient appointment was hard to schedule and they refused to do anything at first appt except for xrays and a "consult" - not even a cleaning!! The xrays taken were bad ones too - my new/better dentist called them "shadowy" and said they were very poor quality. I wasted time filling out forms via their website that they couldn't seem to access, had to redo them on an Ipad that froze up every other minute - so irritating. They also "forgot" about me in the waiting room on the return visit to get the cavities filled and cleaning, I had to wait an hour. The worst part was Dr. White. He caused me months of ongoing jaw pain by refusing to use a bite guard while filling my cavities despite my request for one and obvious pain. His assistant noticed and tried to offer the biteguard but Dr. White still refused, and he yelled at me when my mouth closed midfilling due to a completely cramped jaw. When Dr. White numbed my gum for the shot of painkiller, he had me laid down flat on my back so the numbing agent dripped down towards my throat and I felt like I was choking for several minutes. This was actually quite scary. He also uses the cheap painkillers - I could feel him drilling and when I indicated this instead of giving me more painkiller and continuing, he just quit his drilling and closed things up - very poorly at that. He didn't shake out the soft rot on any of the cavities. He fused two teeth together instead of using a ring to shape a filling on the side of a tooth, creating a food trap that drove me NUTS. All three fillings he did had to be redone by my new dentist - plus one of the three chipped almost immediately. He also brushed off a tooth I said was giving me pain as simply "sensitive teeth" and handed me a sample of Sensodyne. Too bad I found out 6 months later at my new dentists' office that a cavity in that tooth was clearly visible on the xrays Harborview sent to my new dentist, and the records sent from Harborview indicated no work had been done on that tooth, confirming my suspicion that this dentist is horribly negligent. I was never offered a flouride treatment either. One of the staff also gave me bruises on my arm while taking my blood pressure over and over again with a clearly broken machine, despite my telling her it hurt...all I got was attitude. Why they were taking my blood pressure AFTER filling my cavities and before doing a cleaning makes no sense, but was par for the course. To add insult to all these injuries, they also overcharged me. They had a list from the insurance company showing what they should have charged me, yet when I pointed out the overcharge, they accused me of "making things up" and played dumb. I had to get the insurance company to call and scold them. Then it took 10 months to get my money back while they insisted it was my bank's fault - no, they had processed the refund offline and it never went through. I told them this over and over (it was clearly on the receipt they sent me) but I had to jump through hoops and spend hours on countless calls before they finally admitted it was their fault once I threatened I would file a complaint with the state of MD. My advice is do not go near this dentist or practice unless you like to punish yourself. Huge mistake for me. This review is long overdue - but Dr. White is still there so posting this to save you all from him and this awful practice.

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  Jacks

  :: 08 November 2021 12:39:32

  I do not usually write commentaries but my visit with Dr Dana Jackson and the staff at Harborview Dental Associates compelled me to write this one. Upon entering, I was greeted by an extremely friendly and courteous staff. They have a quick check-in process and even assisted me in resolving some insurance issues. Then I met with Dr Jackson. His laid back style while maintaining extreme professionalism removed all my anxiety and made me feel that I would be receiving the best of care. After a thorough examination, he quickly came up with a treatment plan which he explained to me in layman's terms with the help of video/visual aids. Dr Jackson gives you the feeling that he's not only your doctor but a friend as well. In my research of Dr Jackson I was impressed to see the many accolades he has to include being the head of the College of Dentistry at Howard University as well as President of the DC Society of Oral and Maxillofacial Surgeons. Also, I found the associate dentists and hygienist to be highly skilled. This is a fact which is backed up by their vast years of education and experience. The office is with the utmost efficiency and I enjoyed the service immensely. Dr Jackson, the associate dentist, hygienist, and office staff are a team that removes all trepidation of choosing a dentist. I highly recommend that you visit Harborview with all your serious surgical and general dental needs. WAY TO GO HARBORVIEW DENTAL AND KEEP UP THE GREAT WORK!!!

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  Nique Latney

  :: 04 May 2021 08:00:25

  I love coming to this property because I have the best Orthodontist by the name of Carmen but the only thing I don’t like is the lack of communication, like you normally get a reminder text or email when your appointment is due not a phone call a 1hr before your appointment is due. The receptionist by the name of Jasmine is very rude and needs to work on her customer service skills especially when she’s on the phone talking to someone about their appointment. I love coming here but feel that experience was very unprofessional and feels that y’all should hire more people that are professional instead of someone who hangs up on them when asking a question.

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  Cheryl Jackson

  :: 19 November 2020 20:57:49

  When it comes to exceptional dentistry, Haborview Dental Associates is first-class. Their entire team is always professional, full of energy, and pleasant. They take the time to go over what is needed and explain things to you in the manner of clear understanding. The branding of service and the commitment to excellence is transparent from the front desk to the back. Thanks for caring for me and my family throughout the years. You all are the best!