H-E-B plus! Pharmacy in Waco

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comments 5

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  S2MACHINES

  :: 22 November 2017 14:01:39

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  Gracie Wood

  :: 14 September 2017 19:13:33

  I love everything about HEBs generally. One of the best grocery stores in the country. That being said, this pharmacy is unbelievably frustrating. I always think it will be better the next time and it never is. It is veryyy common for me to wait over 20-25 minutes in the drive-thru line to get my prescription. Multiple times I have gotten an automated call that my prescription is ready then it isn't. I also have called in 2-3 times to refill at this location and then a different HEB in the area for reason will fill it without any explanation (makes no sense). My biggest complaint is the drive-thru wait time though. Do not go if you have somewhere to be.

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  Haley Harrington

  :: 06 June 2017 12:53:24

  Not happy with the Pharmacy- At 2 pm I called ahead on Thursday to be sure my prescription was ready for pick up so I could pick up quickly in the drive thru. I was told to give them till 3 pm and it would be ready. I showed up to pharmacy to pick up RX at 6 pm same day & was told I had no RX ready. I told them that I had just called at 2 & they assured me it would be ready so I didn't have to wait or hold up line & I had to be somewhere by 6:30...they told me it would take 5 min: being a pre-package RX they just needed to dock it and put a label on it (I work in healthcare)...20 min pass by & I was still waiting and the girls working were avoiding me, I had pushed the call button at 10 min mark & 15 minute mark, finally, at 6:25 I have my RX. Being that this is the 2nd time this has happened & why I called ahead to be sure it didn't happen again, I will be switching my pharmacy. HEB has been my pharmacy for 15 years so it does sadden me to leave but I cant help it that the people are slacking and lack great customer service. Especially when I called ahead to try to avoid this from happening again.

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  Michael Smith

  :: 11 April 2017 23:04:29

  Always have great produce and meats!....also love the great priced trees and plants outside

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  Teri Lechler

  :: 25 November 2016 06:11:19

  I always have excellent service