Gunter Audio & Video i Fort Worth

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kommentar 5

• en

  Kenneth Woods

  :: 30 March 2018 00:33:39

  Bought a refrigerator from Nebraska furniture Mart 2 years ago and got a warranty on it. Fridge seal was letting in hot air into the freezer which was causing it to leak water. Called them to use the warranty and they hired Gunter TV and Appliance. They sent out their rep Greg which was wonderful. He did an inspection and let me know what all was wrong with it. They ordered the part which came early and he came back to fix it. He knows alot and did a great job!

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  Robin Hood

  :: 26 January 2018 10:42:33

  I see a lot of hate in here which totally surprises me. Out of all the appliance warranty repair companies I've had to use over the years this one has impressed me the most. Called quickly to set up the appointment date. Called the day of the appointment to confirm and to give an expected arrival time. Diagnosed the problem and had to order the part. Called when the part arrived and showed up two hours later to fix. While fixing the issue the tech noticed a more significant problem and alerted me to it. The dishwasher tub was coming apart and leaking. He took pictures and forwarded them to me and the owner. Without my prompting, the owner contacted the warranty company to share the photos and discuss the defect. Afterwards he contacted me to share what he had done and I was totally astonished. Thus far I am totally impressed with Gunter TV & Appliance and the service I have received. Highly recommend.

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  Karl Goellner

  :: 12 January 2018 17:50:00

  I see that some folks here that have submitted reviews have had problems with the techs. I have not had to use any of them and I cannot speak for them. However, I took in an old vintage stereo receiver that needed repair. I told them it was no-rush and to get back to me when they could. I got a call about 2-weeks later, which was fine with me, I was in no rush. Steve Gunter was more than helpful and accommodating. He took the time to explain to me what the issue was and since he couldn't get certain parts for it, allowed me to bring in another receiver I had that needed work and he'd assess it no-charge. They were busy to overloading and he took all the time I needed to ask questions and look at alternatives. I say go see for yourself how well run they are. I'll be happy to continue giving them my business. They try hard to make sure the customer is happy and treated more than fairly.

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  Deb Johnson

  :: 10 January 2018 17:34:22

  They came to my house late for an appointment. Only after I called they sent the tech out. The tech came came out took a picture. He stayed 30 seconds and left. I've made three phone calls to Gunter and still have not been given an update on my repair. I will NEVER use them again and I do not recommend them.

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  Day Vee

  :: 17 November 2017 23:12:59

  Gunter stated manufacturer of TV wasn’t cooperating. Hence the long duration for keeping my TV in disrepair. After many emails, texts and hours of phone calls with Gunter, manufacturer, my TV was repaired in approximately 3.8 weeks. None of which any of y’all would feel is an appropriate amount of time. Arranged with Gunter for a confirmed delivery time and day. Like most people, I work and cannot be on the phone. Since I didn’t pick up the phone to re-confirm to the delivery guys about the confirmed delivery day, to yes deliver my TV, I had to wait 3 more days. Bringing my repair time and delivery to exactly ONE MONTH. Worked great for about 2 days. Now for no apparent reason, the TV screen randomly blanks out for about a second. AND THERE’S YOUR SIGN!! 👉👎