Gunn Automotive Group in San Antonio

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  Jayne Hover

  :: 14 March 2018 22:56:34

  I have been a customer of Gunn since 1987 but will no longer be purchasing any other cars from them. Gunn has changed and unfortunately it has not changed for the better in terms of customer service. As long as we had a warranty, the service was good, but as soon as the warranty expired, it was like they were trying to find ways to recoup all they had lost on providing services under the warranty we had. We have been dealing with Gunn Buick/GMC specifically lately. We have had very bad experiences in the past year. At one point, the salesman tried to switch the sign in the car and essentially called us liars when we questioned the new price we were given. The service department seems to change the price they quote every time they contact us on our car when it is in there for something. This time around they tried to tell us we needed some new parts that they themselves had just replaced within the past two months. The final straw was today when a service guy got snippy with us because we weren't excited that he had found a way for us to spend even more money on a car we are trading in. It's very sad to me. It's kind of like getting a divorce because I have been with Gunn for so many years & have always loved working with them. I tried to contact Corporate, but even that doesn't work. When I went to their site to click on the contact information, it said to fill out the form (which doesn't exist) and send it in. Guess they have been getting so many complaints they don't want to hear anymore about it. Well, we are moving on to another dealer. Hopefully, we will have a better relationship with the new one. Good bye, Gunn.

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  Chad Worrel

  :: 22 January 2018 19:46:30

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  Marco A. Velazquez

  :: 20 January 2018 21:15:26

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  guadalupe lara

  :: 27 December 2017 12:19:41

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  Lakeicha Simmons

  :: 08 April 2017 13:46:48

  I am disappointed in the service that I received at your Gunn Nissan dealership. On March 31, 2017 I dropped off my vehicle at the dealership at 7:50 am for a appointment for a recall for my 2014 Nissan Murano I was told by the service rep (Albert Cantu) that this process would take about 4 hours. I waited patiently for Alberts call which never happened so at 1:30 pm I called the service department to find out the status of the repair and got his voicemail. I called right back and spoke to service department receptionist who told me he was at lunch, I asked her when he will be back in the office and was told that he would be back in 30 minutes. I called back in 30 minutes and he still was not there. I waited another 30 minutes and again he was not there. I called again 30 minutes later and he still was not available I then spoke to the service receptionist. I informed her that I had heard nothing from anyone in regards to my vehicle and that I was told it would take 4 hrs to complete the recall and that I needed my car because I needed to pick my children up from school. She transferred me to his coworker who apologized saying that Albert was detained and he could assist me. He informed me that the part was not in stock and it would be ordered and it will take three days, my husband than asked to speak to him. He informed him that we had purchased 2 vehicles from Gunn and when he had a issue with his 2016 Chevy Silverado they gave him a rental and they called him to update him on the process of repairs. The gentleman told him that my vehicle was not being held I could come get it at anytime, which was not the point. My husband also told him that someone should have called us to inform of that the vehicle could not be fixed. The gentleman than said he would check to see if he could get a rental and call us back. He promptly called us back and said that he has a rental for us. My husband drove me back to Gunn Nissan which is not a short drive seeing that we live in Schertz and he was due at work in less than 40 minutes. The traffic was horrible once I arrived at the dealership Albert was there I informed him that I was there to pick up a rental car seeing that no one called me to inform me that they had no part. Albert at that point made a joke that I found not amusing at all after the poor service he had given me. I left in the rental. I called one Monday April 3 at 11am because I was told on Saturday when I called regarding the rental that Albert would call me by 10 am on Monday regarding my vehicle and once again I received no call from Albert. The service receptionist told me that he was not available again, I begin to tell her my problem and she told me the part would take 3 days and Albert would call me when my vehicle is ready. Needless to say that on Friday April 7th, 2017 11:00 am I called to speak to Albert and again he was unavailable. Frustrated I asked for the service manager Ernesto who was not available so I left him a message informing him of the poor service that I had received. Ernesto called me back promptly and informed me that Albert said that he called me two days ago and left a message which was a lie. Albert never called me at all period. Ernesto told me that the part came in Friday April 7,2017 and that vehicle would be ready for pickup by 6 pm. He apologized regarding the fact that Albert had never contacted me and said he would look into it. I told Ernesto that I would pick up my vehicle on Saturday April 8, 2017 because I had a cheer banquet to attend at 6pm Friday. Around 4pm Albert finally called me to say my vehicle would be ready at 6:30 pm April 7,2017 and the part came in Thursday April 6,2017 and that he called me on Wednesday. I informed him that he didn't call me at all and that I would be there on Saturday before 3:30 pm per the conversation I had with Ernesto. I have never been treated so poorly. This was terrible customer service in my opinion. I was treated like my experience didn't matter. I will never purchase another vehicle from Gunn Nissan or any other Gunn dealership.