Great Stuff Rye in Rye

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  Dee Michaels

  :: 14 January 2016 16:34:50

  This store has the worst customer service I have ever encountered. I purchased a $$$$ Moncler coat and within 10 wearings or less the zipper broke. I went back with it asking only that they contact Moncler to see about having them fix/replace the zipper - being that it was a $1600 coat! First they tried to convince me that I just didn't know how to zipper it properly! Then when all of them had trouble too they said well this happens with coats and you should just take it to a tailor. They flat out refused to contact the company for me, saying things like - "it's not our problem", "we don't have their number anymore", "why don't you just call them yourself", "we dont guarantee our products", etc. The manager they had me speak with in Scarsdale, Jan, is beyond rude and acted like I was a huge intrusion on her day. I told her I would never spend another dime in any of their stores again and would tell everyone I knew to avoid this store like the plague. So please please do NOT give them your business!