Great American Van Lines in Jersey City

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comments 5

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  JOHN MASQUES

  :: 12 March 2018 15:02:14

  Excellent service, dependable, reliable, caring and diligent in their move. Kevin is wonderful he is extremely organized, reasonable and targeted on getting the job done right! His workers did a fantastic job! Highly recommend this crew to move anyone anywhere anytime any day! Fantastic, excellent, dependable, affordable, honest, & reliable!

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  I S

  :: 11 February 2018 19:57:13

  We moved with great American van lines from NJ to FL and we just have our delivery from NJ the movers did a great move and we very happy with the movers and the moving company we definitely will recommend them to all our friends and family ty great American can lines

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  Mason Fiascone

  :: 05 February 2018 19:56:21

  The worst possible moving experience we could have asked for. They arrived a month after the day we were "first available to move in". The driver called the day before and said he'd be there at 1pm, he arrived at 8:30pm. Then when they finally arrived, they had lost a box in the move. A few days later it turns out it was on the original driver's truck but it was packed and organized so poorly that he couldn't find it. Then it took another 2 weeks for them to finally deliver the lost box! 95% of the time we called customer service, no one was available to answer. When we left a voicemail, we never heard back. Throughout the whole process we never heard from anyone at the company unless we called them, and then their customer service was rude, interrupted frequently, and was never sympathetic to the terrible situation they put us in. I recommend that you NEVER move with Great Van Lines and find a different company.

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  Moieen Khatri

  :: 29 January 2018 19:53:56

  Wish I could give less than 0 star to this moving company!! They charged me 1.5 times to what they had originally promised and customer service was horrible after the initial payment was made. Found some small items missing like tv remote for which I had to incurred. Recommend to avoid this moving company as they provide false info at every stage to the customer!!!

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  Bill Mason

  :: 17 January 2018 15:32:12

  DO NOT USE THIS COMPANY!!!! On a recent move from NJ to SC, I decided to use Great American. HUGE MISTAKE. They informed me belongings would be picked up on a Friday and delivered on a Saturday. When I called to confirm this the day before, they laughed at me and said there was no way my belongings would be in SC by Saturday. it took 9 nine days, with me calling every other day to see when delivery would be made, each time my call was met with a "We don't know yet." This was enough to anger me but why you really should never use this company is because of the way my family was treated during the pickup of my things. The man who picked up my belongings in NJ entered my family's house and said point blank, "You Will Tip My Men." Of course that was the plan all along, what kind of jackass talks to people that way. He also demanded toll money which he said was $31-when handed $40 he proceeded into his truck and took off! When I called to complain about the gentleman, they said they would talk to the man. That was all! At this point they had my things, they essentially stole money from my family, and I was worried they would never deliver my things because it was always me tracking them down. When my things finally did arrive, multiple items were damaged; my desk had a leg broken, a nightstand had drawers ruined to the point that I had to throw it out....I understand this company may be cheaper, but I assure you, it is not worth it! I have never written a review like this but after my experience I feel forced to warn other people and I will also be contacting the BBB. I would post 0 stars if I could.