Great American Cookies in Lexington

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comments 5

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  Mark Mcnabb

  :: 17 May 2018 08:32:06

  Horrible experience with management. After ordering a monster High themed cookie cake for a catholic school going away party, we were presented with a cake of the wrong type and a skull that would not be acceptable for the day of the dead. All management did was blame my wife for an inadequate description of what was desired and took no responsibility for this issue. Any person with a young child knows the skull we wanted and the staff had make it clear that it would be no problem. Once demanding a refund for this unacceptable cake, all they would do is continue to state that it was our fault; but did give a voucher for a free cookie cake. Not sure why management thinks this is acceptable. Why would anyone want to be given two horrible cakes. Also noted many flies within display case during this discussion. Would not recommend this company to anyone.

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  Tanya Marie

  :: 16 May 2018 16:16:54

  I ordered 2 cookie cakes for my daughters going away monster high party at school and I showed them exactly what I wanted. 2 chocolate chip cookie cakes. One blue heart and one monster high skull. I got a sugar cake and a chocolate chip with a horrible design on both. Everyone hated it. Tried to get refunded and they told us it wasn’t their fault.

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  Aaron Blevins

  :: 02 February 2018 20:20:47

  I’ve been ordering cookie cakes for 5 years for many different occasions and there has only been one incident where the cake wasn’t ready and we had to wait, despite them saying it would be ready by then. EVERY other time has been great, cookies fresh and designs always turn out how we want.

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  Steven Greene

  :: 20 October 2017 11:32:34

  Bugs! Just left there, thought I would grab some cookies until I saw they were covered in little flies! Nasty! They have ruined my cookie addiction! I called the Health Department, you shouldn't be serving people food when you are infested!

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  Sondra Harrod

  :: 18 October 2017 16:19:14

  Amazing! Cookies are always fresh and very addictive!