Golden Shine Cleaning Agency en San Diego

🕗 horarios

comentarios 5

• 

  Joey Morrow

  :: 19 July 2017 14:11:45

  Extremely disappointing cleaning job and equally disappointing customer service. We contacted Golden Shine for a standard move-out deep cleaning, but when they sent their independent contractors out, they left the house visibly dirty. When the landlord went to the house, there was dust on window sills and hand prints on the floor. The master bedroom did not appear to have been cleaned at all. The cleaners were supposed to contact us if they needed more time, so Golden Shine's contractors (they don't actually do any cleaning--they just hire the job out to people) apparently thought this was sufficient. When we contacted Golden Shine about these issues, we were initially told that the cleaners were out of town and could not be back around 8pm the next day (as per their "Fix-It" policy). That time frame was unacceptable, as new residents were moving into the property. Based on that information, the landlord cleaned the areas that Golden Shine's contractor didn't manage to get to. After the landlord had already started cleaning up after Golden Shine, we were contacted and told that the contractor could actually come by 12pm. We of course told them not to bother since the residence had already been cleaned. Golden Shine's management is now using this bait and switch to deny us a partial refund because "the Fix-It service was declined." The management (who writes the policy) is unwilling to issue a partial refund for the partial work performed by their contractors. They are ultimately unwilling to deviate from a policy, even going so far as to offer a Fix-It opportunity after we had already informed them that the landlord would have to clean it themselves. This fix-it was offered seemingly only so that we would decline it, thus cementing Golden Shine's denial of any sort of refund due to their convoluted policy. The manager (who informed me that only the owner supervises them, and that the owner was "hands off") was unwilling to issue a refund even though their contractor failed to complete the contracted work. Look elsewhere for cleaning services--even for folks with good reviews, there is no guarantee that you will get the same cleaners because Golden Shine contracts out to the lowest bidder. If/When your home is unacceptably "cleaned," the company will do nothing in order to make it right.

• en

  Vincy Dunmire

  :: 24 May 2017 23:32:25

  Super disappointed! Today I had a bad experience with one of the cleaners leaving my place dirtier than before they cleaned! I gave the service a 2nd chance after advising them of all the issues from my last service. And asked that that cleaner never be assigned to me again. I ordered my next service at least 3 weeks before service date; never got a confirmation; called back day before service and didn't get a call back until after hours to tell me the cleaner I asked to never come back would be here today; they were to cancel the cleaner and didn't so he showed up and provided the same bad service! I was given a $20 credit! This is the last time I will ever use Goldenshine! I can't think of a service that has had worse service! And this is only 2 instances out of about 4-5 that I could go on about but won't! Really disappointing as I went out of my way to provide parking, easy access through our Security guard, 20% tip etc Frustrated Customer that will not use the service any more!

• en

  zendenciez

  :: 24 April 2017 20:03:57

  Terrible organization on all fronts. I'm reporting this as an owner of an apartment unit requesting a move-out cleaning job and am on the verge of pressing charges. Requested cleaning remotely, with a friend doing a before and after check with pictures. 1.) Scheduled a cleaning 1 week prior, they confirmed the cleaning, but then on the day of the cleaning they forgot about the appointment. The person who I spoke with on the phone, was not responsive during this whole ordeal. 2.) Cleaner came late even after rescheduling, on top of that, directions I gave to get into my unit weren't properly conveyed to the cleaner. 3.) Cleaner purportedly spent from 4pm to 2am cleaning a 2bedroom/2bath, 1200sqft unit, yet carpets in both bedrooms weren't properly vacuumed, showers and baths were untouched, baseboards untouched, and living room wood floors not dusted. 4.) Cleaner took items from my home that I specifically asked her not to take. She had mentioned that she would finish up the bathrooms on the second day, and blatantly lied to my face when I asked her why they still weren't clean, telling me she didn't have permission to go into my unit. Somehow, she still went into the unit that day and took a room divider. Overall, horrible, horrible company. My only explanation for the 4 stars is fake reviews.

• 

  Shannon Koehler

  :: 05 March 2017 16:02:31

  THE CLEANERS DIDNT SHOW UP! Over a month ago I booked a cleaning for the apartment I moved out of today so that it was clean prior to my walk through today. I even gave a credit card number to hold my appointment. I was told cleaners would arrive between 8am and 9am. After 9am rolled around, I called the emergency number to notify Goldenshine no one had shown. No one picked up and I couldn't leave a voicemail. I started texting the number and about 20 mins later was called back and told they couldn't locate my reservation and that no one could clean my place. Needless to say, my landlord is very upset with me as he is having a open house this afternoon and they are taking money out of my security deposit for this. If the amount they take out is more than my $200 quote from goldenshine, I will be suing them in small claims court. Save yourself he headache and don't book this company if you have a cleaning deadline.

• 

  Oliver Munoz

  :: 06 December 2012 18:27:09

  BEST SERVICE IN SAN DIEGO COUNTY. Cleaned my 3 bed, 2 bath condo better than I had asked for. Starting with the friendly and helpful customer service. Then the on-time personnel: well-dressed and mannered, with the right equipment and high quality cleaning products compared to what I have seen others use. The lady finished the job quicker than I had thought, and did a better job than I had expected. Things that I didn't want moved or changed around were left in their place, but clean nonetheless. All-in-all the best service one can find. I'm already recommending to my neighbors and friends. KEEP UP THE GOOD WORK GOLDEN SHINE