Galls Retail Branch in Lexington

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comments 5

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  johnny tutt

  :: 30 May 2018 18:21:21

  Very friendly and product knowledgeable, very helpful.

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  Paul Edelen

  :: 25 May 2018 16:15:38

  I was in there earlier today. Had a problem with my pants that I ordered (my fault). Drove from Louisville and had to get measured and my order was fixed. What really stood out with me was I had my son with me and it was tough trying to get fitted and watch him. For the life of me I can't remember the ladies name but she was white and had short blonde hair. She was very kind and watched him and gave him cheezits while i was getting all sorted out. Galls is a nation wide company. But customer service comes on all levels. This was the greatest experience I've ever had with any company. Thank you so much! Definitely the one stop shop for everything public safety! Give her a raise! Paul Edelen.

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  Greg Wims

  :: 09 November 2017 20:06:11

  I've been a customer for over 10 years and I must say, recently, I've been pleasantly surprised and highly impressed at the changes that've been made in the showroom. Customer service has positively increased as I am greeted at the door and directed to the area of the showroom I seek. They've even added a pickup window to decrease the wait times for customers that've ordered online and had the items shipped to the store for pickup. My last few visits have been pleasant and efficient, and I look forward to seeing what other new changes they may implement to continue improving the customer experience.

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  Dustin Good

  :: 03 November 2017 15:29:39

  Drove all the way from Columbus, Ohio thinking that I could get some items. However I was informed that if it's not in the showroom then I will have to order it online and have it shipped to my address. I can't order it online and have them pick it from the warehouse that is right in the back of the showroom and have them bring it to me. I was not greated when I walked in, I had to go and find someone to ask for help. Galls customer services has went down hill dramatically. But why would they care, when the cater to the big agencies that the showrooms are located in. I have had bad experiences in Columbus, Cincinnati, Ohio and Lexington, Ky locations. I will not be buying anything else from them and will not be recommending them to any of my officers or any friends.

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  Bahaha Bahaha

  :: 21 October 2017 20:45:37

  I have mixed feelings about Galls. Some stuff is reasonably priced while others not so much. Emergency vehicle products are marked up 20 to 30 percent compared to other distributors just for one example. The showroom in Lexington was nice as it had most products available. However, when I moved out of KY and placed several orders the items were backordered/out of stock. Now they're expanding by buying out small local uniform shops. I hope they don't raise the prices on everything at our local store. The local store already price gouged enough.