Freedom Cycles in Charlotte

🕗 opening times

comments 5

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  Brent Wilson

  :: 07 May 2018 17:25:11

  Met some knowledgable staff here , and have good selection of new and used motorcycles

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  Johnny B.

  :: 16 April 2018 10:50:39

  Lets start off to say this entire review could have been avoided with decent customer service. I was in the market for a bike I saw at Team Charlotte Motorsports. I called and was given Kyle's name and phone number and told to wait for his call. Told Kyle exactly what bike I was looking at, what trade I was going to use, etc. We worked out the possible trade value and planned for me to come up last Friday. Had a couple of texts go back and forth in the morning, then received a call at 12:30PM (30 mins before I was supposed to leave to go up there 2 HOUR DRIVE) of Kyle informing me if I was ready to buy a completely different bike. I told him no I did not want that bike and told him I was buying the other that we spoke of. Kyle informed me that he sold the bike yesterday morning. What kind of person waits till 30 minutes before you drive 2 hours to tell you that he sold the bike you wanted and spoke of, especially when he had all day yesterday to tell me. Now this wouldn't be a huge deal, but I even asked Kyle if I could put a deposit on the bike so it would be held for me and was told they don't do deposits and it's first come first serve. I've been speaking with him since Tuesday, 3 days prior to this, about this particular bike and that I was ABSOLUTELY coming to get it. Emailed his manager about the situation, no response, and he refuses to acknowledge the fact that he double crossed a customer. Then I get some BS text about "Motorcycles are easily replaceable and customers are something I can't replace". Well guess what? You lost a customer and plenty of other people I know who were in the market for bikes. Seems that nobody at this dealership seems to give 0 S**ts about what is going on. They're only out to make money and obviously do not know how customer service works. I'm a firm believe is the customer is NOT always right, but in this situation management needs to sit down and speak with their sales people on decency and how to provide customer service. BUYER BEWARE, save your time and money and go somewhere that sales people actually care about you and willing to hold your money for a bike. Hope you guys learn a valuable lesson from someone who is in the motorcycle industry. Don't cross your boundary, as it will hurt your business.

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  Stephen Mitchum

  :: 21 February 2018 09:01:11

  Great shop, great people and great service. This and the metric shop next door should be a ridding destnation, if no other reason just to see them.

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  Paul Holt

  :: 23 January 2018 20:12:52

  I went in today to order a part for my dyna went to talk to the man standing there ask him where do I order parts. He said here I said ok said I have a part number from parts unlimited he said I will look it up I said this is the number. He said i will check where else I can get it I said no this what I want he was rude and said I am parts manager. I said not being rude I have been a Harley parts manager for 10 years i just moved here i know what i want he said i know my job i said thank you for your time and walk out went to cox Harley at rock hill. I would say the customer service is bad. Paul Holt

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  Kevin Rotunno

  :: 24 October 2017 11:06:01

  Awesome new motorcycle shop here in the Charlotte area. Definitely worth it to stop by and check it out and get riding on a gently used motorcycle. Kyle and Louis are some super cool guys and took great care of me!