Fournier Trucking in East Rutherford

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comments 5

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  Sarah Rumi

  :: 02 March 2018 14:04:34

  Please steer clear from this company. They have issues with their logistics and they blame others for their problems. The people working here are the rudest and most unprofessional you will ever come across. I contacted them to get a quote for a pallet I wanted picked up from a food distributor in NJ, to be shipped to CA. They told me they do not offer liftgate services and Bernny, the guy I spoke with, said he would try to see if it can be shipped elsewhere. So I didn’t hear anything from him and was referred to another trucking company by the food distributor. I paid them and decided to go with them. They were much more professional and courteous, and their price was much less. I got a call that my pallet was picked up by Fournier Trucking. I was shocked! They basically made a trip to the food distributor to pick up my pallet. I had not signed any paperwork with them or authorized them to pick anything up on my behalf. When I called them, they blamed the food distributor and said that they were just given the pallet. This is wrong because they obviously went there and asked for my order. Anyhow. They told the food distributor that I asked for it to be picked up and that I must have changed my mind? What a lie. They have absolutely no paperwork from me. How can they even have a p/o without any of my companies info? It doesn’t add up, right? That’s why I say this company is very shady. I called to ask them to drop the pallet that they wrongfully picked up, back to the food distributor or the other trucking company that was originally suppose to pick up the order, and Bernny basically told me no way. My biggest gripe is their lack of acknowledgment that they did anything wrong. They just shift blame from one person to the next. Bernny was very rude and condescending. I called to speak to a manager, supervisor, or even the owner of the company and I spoke to someone named Andes (sorry if I misspelled). He was just as rude as Bernny. He told me he had tons of customers and orders to fill and that I don’t mean anything, basically. He didn’t apologize or show one ounce of pity towards the situation his company put me through. I hope the owner of the company reads this and evaluates their employees and procedures. These two people I spoke to had not even an ounce of customer service.

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  Mark Simpson

  :: 11 November 2017 12:56:32

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  Kevin Pettis

  :: 11 November 2017 08:14:55

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  Srikanth Gajavelli

  :: 24 February 2017 00:00:51

  had to go pick-up chairs from someone that works there

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  Sam Daskal

  :: 27 October 2015 09:54:48

  10 stars to companie I work with for 5 years, very nice people.