Floor & Decor en Memphis

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comentarios 5

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  Latasha Jones

  :: 11 May 2018 00:53:09

  My husband and I recently bought some wood like tile for my livingroom, backsplash for my kitchen, tile for my bathroom walls and floors from here and I absolutely love it. It was super busy of course it was on a Saturday we must of looked over whelmed, one employee was with someone and said she would help us when she was done... my husband and I laughed as every time she walked towards us another person asked a question, she apologized and answered their question... at the end of it all Amy Manon helped us pick out some amazing products at great prices... she walked us through all the products that would match, sqft, how much grout and mortar we needed... she was amazing and best of all she was bubbly, upbeat, and smiled thee entire time. I will be shopping for my next project here and I hope to find her still there. Thank you Amy for taking the time to give us a great product and amazing customer service

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  Lee Rantzow

  :: 13 March 2018 16:53:36

  I am out money for material and install labor and re-do labor and more tile! Floor and Decor misrepresented their tile. The sample of Ocean Honed Marble tile, 3x6 looked great on the F&D website and in the store. It looked like the perfect nice white marble subway tile. I ordered 12 boxes. The installers installed 2/3 of the tub wall when I saw it! NOT WHITE AT ALL!!! Not pretty...just AWFUL! Below are pics of the website, the store sample and my tub shower.

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  David Kellerman

  :: 22 February 2018 01:36:21

  I had a very good experience there. The staff, including interior designer were very helpful. They were respectful, and do their jobs well. They did not try to sell me as many products as possible as they do in some stores. They helped me get everything off the shelf and loaded my car. I guess I do not understand some of the other reviews, none of the 3 or 4 staff I interacted with gave me bad service.

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  Catherine Tankersley

  :: 03 February 2018 18:37:09

  We are beyond thrilled with the experience we had at this store. Amy, Teddy, and Terry worked with us to resolve an issue we had and stayed upbeat and positive throughout the experience. They felt like family at the end of our shopping experience and made us very happy that we had chosen this store to do business with. We are thrilled with the product we are installing and even more thrilled with the staff!!! I would recommended this store to anyone and everyone!!!! They should be properly recognized!!!

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  G S

  :: 11 October 2017 10:24:35

  When I initially entered the store I was not acknowledged or greeted by one single employee who was standing at the front of the store. My initial impression was not very good. I began to wonder aimlessly through the store in search of porcelain tile. It was then that I was greeted by an employee named Kevin Montgomery who went above and beyond by answering all my questions and helping me select samples to take home to choose from. He explained the ordering procedure, return policy, etc to me. Mr. Montgomery escorted me to the front counter where this store further redeemed itself when I met the checkout lady, Sonya. Sonya was very enthusiastic about her job; explaining many positive details about shopping in "her" store. She took my information and entered it in the system so when I made my decision, checkout would not be so time consuming. Hopefully these two employees and those like them can be nurtured and rewarded for outstanding customer service. I feel like good customer service is at the heart of a successful business regardless of the prices.