Firestone Complete Auto Care in West Sacramento

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kommentare 5

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  michelle evers

  :: 08 May 2018 21:22:24

  Not very customer service focused... at all... I mean not even a little... I now go to the Firestone on Stockton Blvd... Being new to the area I've been having a hard time finding someone I can trust to not overcharge or just generally will have a customer's best interest in mind... The Firestone on IKEA Ct. Wouldn't even just tighten a loose bolt on my trunk for me while I was there buying a full set of tires with warranty and lifetime balance and rotation... I spent a good chunk of change. Today I just took my car in to the Firestone on Stockton and paid $36 for oil change and to get my battery posts cleaned... calling with the free balancing and rotation. They did not try to up-sale me and I completely feel like they considered my best interest with all my, I'm sure silly, questions. Firestone on IKEA... NO GOOD. Go to Firestone in Stockton. Tell them Michelle sent you... 😁

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  Christopher Antoun

  :: 02 May 2018 16:36:44

  Slow and understaffed. I was kept waiting more than an hour and a half for a simple tire installation. Someone else here at the same time was kept waiting even longer for an oilchange. There were 3 mechanics for 8 bays of cars and no sense of urgency to get the cars out the door. Attempts to schedule an appointment were met with 10 minute plus hold and being hung up on abruptly numerous times. In person customer care was less rude, but still slow. Actual work was rough. I brought an extra set of wheels with me to mount the tires to and when returning them to the car, the tech was really rough obviously with no care for any damage they may do to the car.

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  Drew Kimzey

  :: 14 March 2018 01:46:16

  My favorite place to get an oil change. Their high mileage oil change is a synthetic blend for under 40 dollars, and comes with a better inspection than most other big chain oil changes. Only been here twice but I had good experiences both times

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  Paul Ponzelli

  :: 24 February 2018 14:27:57

  Every time I go to the Firestone store, I get excellent service and a positive, friendly experience with the service managers. Noll and Brian always treat my wife and me very well, and they both always take special care to accommodate whatever we need to have done. Because of the way they both take care of us, we always take our cars to their shop, and we recommend them to our friends and family.

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  Johnnie Jackson

  :: 23 February 2018 22:08:25

  An unexpectedly AWESOME experience. Entering the Firestone establishment for the first time, I noticed the quote on the wall that read, "I believe that fundamental honesty is the keystone of business." I thought to myself, "I wonder how true that is," considering this was an automotive repair shop. The problem I was having with my car was not spot on diagnosable, not even by the dealership, which I also consulted. While many people shared with me and I myself thought that it is the goal of auto repair shop to "find" problems, even make problems, for the sake of getting more money out of the customer, to my amazement I felt a peace and calm regarding the ethics of the West Sacramento's Firestone employees from day one. My concern lied in whether or not they would be able to find the problem on a car that I was still making payments on. Attempting multiple solutions, I was concerned about how high the bill was climbing after not only parts but several hours of labor. Picking up a car that was restored to an operatively smooth condition along with an overall bill that was jaw-dropping low was icing on the cake. I am forever grateful to Firestone and its employees for the excellent customer service that put me back on life's track. Thanks so much! JJ (Sacramento, CA)