Firestone Complete Auto Care in Saddle Brook

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kommentare 5

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  Agnes Lorenc

  :: 05 June 2018 22:06:22

  I have been coming to this place 23 yrs. Great service .nice guys.very honest .

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  Eric Soto

  :: 26 May 2018 15:27:45

  I've been to this place multiple times for new tires and a few small repairs. The service was always good and the staff seemed to know what they are doing, regardless of the overly long wait times. Date of visit: 12/27/17 Recently I had an issue with my power steering not working and when I lifted the hood there was fluid splattered all over the place. I took it here to diagnose the source of the leak and get it repaired. After nearly 2 hours I was told that everything (Rack/Pinion/Pressure Hose/Pump) needed to be repaired/replaced and it would run me $1,465.67, labor included. The guy who explained all the issues seemed genuinely honest and knowledgeable, so I thought nothing of it. I was told by the same person that if I tried to just refill the power steering fluid it wouldnt even work for a short while and that it was pointless. Afterwards I looked under the hood and it looked like nothing was moved at all. I could be wrong but it seemed like they took 2 hours just to look at what I already saw and assumed because the fluid was everywhere that everything was broke. I couldn't afford the repair so I went 5 months with no power steering. About 2-1/2 weeks ago I got an oil change and part of the service is they refill your power steering fluid (during the oil change not one person working there said there was an issue with my power steering and usually this place gives my car a good check up during the service). After they were finished I went to turn my wheel and was shocked when it turned normally. Needless to say its been over 2 weeks and not only is my power steering still working fine, but the level of fluid hasn't moved an inch since my oil change and I check it constantly. Whether or not the leak is microscopic or the fluid being everywhere was some kind of freak accident, this place misdiagnosed my car and almost had me waste $1500 on an issue that would of cost me nearly nothing in time and money. Because of this I reccommend avoiding this place at all costs and if you need a tire change go down the street to Riverside Tires much quicker.

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  Sonya Prieto

  :: 28 April 2018 11:52:49

  I've been coming here to this Saddle Brook location 5 years now. And I really appreciate them. When I first came I dealt with Manny he was awesome and one of the most honest ppl I've dealt with in this business. Since then I deal with Ken and Mike. What can I say they too are awesome. Love these guys. If u you want the best experience with Firestone this is it. I've gone to other Firestone locations and sorry to say they don't compare. Saddle Brook Firestone is 5 star treatment all the way. Always positive experience avid they are polite and patient. I ask a million questions and they always answer me with respect. And the beauty of it all is they don't take advantage that I'm a woman. They don't over charge and are always willing to work with me and my budget. Plz keep up the good work guys. Thank you Your loyal customer Sonya P.

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  Michael Prigorec

  :: 06 February 2018 00:40:45

  They are the reason people decide to work on their own cars. Being honest and upfront is a good policy, but it's not theirs.

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  Sam Smith

  :: 29 January 2018 13:47:49

  I always go there for my car maintenance. Also, I bought a lifetime wheel alignment there. So far so good. Just sometimes waiting time was a little longer.