Firestone Complete Auto Care in Massapequa Park

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comments 5

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  Brian Lundin

  :: 03 May 2018 22:56:40

  The technician who worked on my car broke my door handle. The handle was already very damaged and had been for five years but was always functional and not at risk of breaking completely. When I came back to pick up my car, it was totally non-functional. More than anything else what bothers me is that I went back into the shop to talk to the staff about this and talked to the technician who worked on my car - He claimed the handle was already broken. The manager handled the situation as best as could, I suppose - Given my car's sorry-looking state I'd understand if he didn't believe me (and I didn't feel comfortable pushing harder for that reason). He asked if they'd like me to fix this for him, that he could contact his supplier and quote me a cost, and he did call back quickly with a number... $200. I didn't accept, did some research, and changed it out myself with a friend (the part at least, as it turns out, is $10). Outside of this very souring, expletive-filled visit, I've never had any particular problem here with basic maintenance and repairs issues that I just didn't feel like doing myself and this trip was no different in that regard. That's why I'm giving the extra star! They should be good for that, the staff is mostly fine, etc. Just... think a little about what you have in mind before picking this shop.

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  Brian Rashty

  :: 21 April 2018 10:54:09

  Came to get my car inspection done. Great staff. Very helpful and friendly. I recommend this place to everyone.

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  Peg Moran

  :: 22 March 2018 14:03:09

  I’ve never had a bad experience here. Staff have always been friendly and attentive and have gone out of their way to explain the service my car has needed and to answer any questions. Work has been completely in a timely manner and I have never had to return to correct errors.

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  Jon Yu

  :: 03 December 2016 19:15:40

  Had an inspection today. My car was scratched up. I knew I should've told them to be extra careful. Being it's a black car which I'm meticulous about.

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  kelida Augustin

  :: 16 August 2016 20:14:52

  The worst. Had my car towed here ( worst mistake, enroute, i was reading the negative reviews). Radiator went bad and in need of a replacement. No mechanic was ever available when they opened. Only after 9 and even then, the novice that worked on my car clearly had no clue what to do with it. They held my car hostage for 3 days. All while coming up with various excuses on how my car is complicated.They took advantage of me and told me of other expensive repairs needed. When I went to pick up the car, they broke a part that they claimed always has to be replaced when a radiator needs repairing. 6 months later my radiator goes bad again. I did not go back but I inform them of my issue (900 wasted dollars). I'm told to come and " they will work something out. When i do come, the guy at the front desk,,,Dan was beyond unprofessional. He was rude, condescending, disrespectful, sarcastic, argumentative and a couple of other words, The store manager wasn't available and according to this joker, nothing was noted on my account. I called another time, but decided to let it go. i senses the manager was going to give me the runaround, and i wasn't in the mood. Yes I paid for the same job twice, but one thing is for sure I will NEVER set foot in that place again..never. If you need a repair or professional treatment, go to a local gas station!