Firestone Complete Auto Care in New York

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comments 5

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  Anthony Santana

  :: 25 May 2018 21:12:43

  Fairly quick oil change services. Polite staff.

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  Adrial cad

  :: 03 April 2018 14:20:31

  I brought my 2015 CTS in for tire replacement after 2 years of my 3 year lease. I asked for my original tires to be replaced , which were run flats . After a year of owning my tires I got a flat and realized that the tires they gave me were not run flats . I went back and spoke to the manager Hector Rodriguez and explained the circumstances and Hector was very rude and started by saying that he wasn't here then and that I should have read the receipt . Then he said he was willing to replace the tires but he would have charge me for the prorated usage on the tires that they mistakingly sold me . I replied that it was not fair because I would not have change those tires for my upcoming lease return if they were actually runflats as I asked for to begin with . Hector would not make good on his stores error . I explained over and over that the dealer will not accept those tires because they are not run flats but the treading was still acceptable and that I wouldn't have to change all the tires again if they did not make that mistake . Hector continued to be arrogant and would not make good . Very poor custumer service and management on Hector's part . Stay away from this place .

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  Frank Falcon

  :: 25 March 2018 21:33:44

  Decent prices on tires, long wait times on weekends, and staff is friendly.

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  Angel Diaz

  :: 15 February 2018 17:31:19

  I brought my 2013 Hyundai Genesis here for service my first time at this location for a wheel alignment was happy when I left .. professional staff and honest mechanics now 5 years down the line I'm here for my second visit for my 2015 Hyundai Genesis i recommend this place if your in the area or a little out the way trust it's worth your time and money....

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  asukile austin

  :: 06 January 2018 13:46:38

  I live in Jersey but grew up in the Bronx. Came to this location a few years back as a matter of convenience being that I am a Firestone card holder. Next to my main store in Hackensack, these guys are excellent. Sean and Hector are professional in everything they do. Firestone overall is a great company but the workers make a difference in the quality of service. Tahoeman04..... Just to add to this old review but spoke with another manager by the name of Chris. Gotta say it seems professionalism is the mantra of this location. Thanks in advance for your attentiveness regarding the issue I had. Still proud to be a firestone member.