Firefighters Community Credit Union | FFCCU in Cleveland

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comments 5

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  Brenna Matejka

  :: 01 May 2023 09:22:00

  This bank is the absolute worse why does it take 30 min to get thru the drive thru when no one is in it I try not to come here but sometimes I need to when the other branch’s are closed the people don’t put your money in the envelope so when you take it out of the drive thru bin it falls out please get better people in here working at the other branches it never takes me 30 min to get my money when no one is in the line

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  Kenneth Busler (west_side_ken)

  :: 28 March 2023 07:51:01

  I have nothing but good things to say. They have always been pleasant and accomodating. Their loan process was simple and straightforward. Trisha was especially helpful at the Emerald Pkwy branch. BTW, my favorite part of Google reviews is when people complain about things that are their own fault... Don't want overdraft fees? Don't overdraw you account.

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  Lee H.

  :: 02 March 2022 09:27:36

  I've been generally happy with FFCCU. They offer very good loan rates for members. There are a few things that bother me enough to drop them to 3 stars: #1 - They used to offer free coin counting and they now charge a fee for that. I have an account and my wife who is on my account has a loan thru them and yet I still have to pay a fee. #2 - You cannot call your local branch directly. You can only call the downtown Cleveland branch. The loan person in my local branch was extremely helpful in the past and now that I'm ready to apply for the loan, I cannot reach her with my questions without going in person. The loan person in the downtown branch couldn't even tell me whether or not there were closing costs on a home equity loan. Fortunately I got the same loan rate with another bank. UPDATE: Now I had to drop them to 1 star. I paid my property taxes online and FFCCU rejected my payment because apparently, you cannot enter your account number exactly like it appears when you log in online. You need to omit the first 3 zeros of your account number and (for some reason) add a couple zeros at the end. This garbage cost me over $200 in late payment fees from the county. Go somewhere else!

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  Rob Daniels

  :: 27 July 2021 10:56:41

  I appreciate the branch manager reaching out to me last week in regards to the incident at your Emerald Pkwy. branch. However, the only reason why she reached out to me was to explain to me why I was wrong in the situation and not to hear about how your employees could have handled the situation better. She, in fact, tried to talk over me several times when I was explaining to her the behavioral problems that I encountered from Janice and Jeanette on the day of the incident. To be clear, Janice insinuated that I was up to something dishonest by trying to transfer money INTO my mother's account. And Jeannette and Janice both tried to gas light me when I tried to bring up their behavior. To be clear gaslighting is a form of abusive behavior. To be further clear, when I pointed out to Janice and Jeannette that I didn't appreciate having it insinuated that I was trying to do something dishonest with my own money, the PROPER response from them SHOULD have been "We apologize if our comments came across that way. That certainly wasn't our intent, but we apologize that we made you feel that way. We will take this incident into consideration and use it to further improve our handling of our long- term customers and their needs." Further, when the branch manager called me, the PROPER way to have handled that call would have been to at least start by getting my side of the story. Instead, she called and said "This is why we couldn't do the transaction." When my issue was the poor, abusive attitudes of Janice and Jeanette. As I said, when I tried to explain that to her, she tried to talk over me several times. And when I explained to her that I no longer felt comfortable going into the Emerald Parkway lobby because of the potential for abusive behavior from Jeannette and Janice, all she said was "Fair enough." No attempt was made to understand why I didn't feel comfortable going into the lobby any more...no attempt was made to understand my side of the story. And no attempt was made to correct the employee behavior that continues to make me feel uncomfortable when I go into the lobby. To be clear, this is not the first time I've received by attitudes from Janice and/or Jeannette. I am more than happy to provide specific instances of poor behavior for both of them. I, however, would like to provide these incidents, should you ask for them, to a member of higher management at the Credit Union that the branch manager. I'm sorry this continues to be a blight on an otherwise long standing, professional, working relationship.

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  Teresa Galloway

  :: 21 May 2021 13:27:09

  Customer service is very understanding helpful if they can’t help they will ask to sure what your needs are Met and that your experience with the professional staff is uphold it was the firefighters community credit union at all times I have been with the firefighters credit for over 40 years and I will remain hey customer of FFCU