FFC West Loop in Chicago

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comments 5

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  Mike Oren

  :: 08 May 2018 10:36:39

  Between the four closest FFCs to me, this is by far the nicest. Indoor and outdoor pool, very clean locker rooms, and great selection of equipment.

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  Mike Kraynak

  :: 05 May 2018 19:05:58

  Annie should teach all the yoga classes on the weekend. She's like a blast of positive vibes and energy on Saturday, and then Amanda rains on everyone's Sunday morning with all her negativity.

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  Nancy Verma

  :: 18 February 2018 15:44:58

  1 Star for Manager Emily Stanley. I joined FFC West Loop in 2012 when I lived in Presidential Towers (PT). At that time, I was offered a discount rate which was never revised or reviewed over the years by staff at FFC West Loop. I moved out of Presidential Towers in late 2014. I was informed in December 2017 that my discount rate is no longer valid as I don't stay in PT anymore. I disputed the increase in charge as I thought I was not given Resident offer, but a holiday offer. The person I met in 2012 told me that they have a holiday offer (it was Thanksgiving /Christmas) going on. When I met Emily to discuss this, she was RACIST and RUDE. I told her that I think this was a holiday offer, not a resident offer. And even if it was a resident offer, it is not my fault that it was never reviewed. It is clearly the fault of Staff , management, audit team at FFC West Loop which never reviewed it. In turn, she told me that we have been doing you a FAVOR by not increasing the charge. How come an error overlooked by the company's employees is a FAVOR to its customers. I was shocked by her tone and behavior. Customers/Clients make a place by paying their monthly dues. You are not doing any favor to me as I didn't attend your gym free of charge and paid fees as mentioned in the agreement. If you have not revised the agreement, in no terms it is a FAVOR to me. And since you are not doing any FAVOR to the customers, I suggest the management & staff to be professional and polite to them.

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  Christina Egler

  :: 07 February 2018 13:57:48

  Horrible company/ customer service. Good luck cancelling your membership, even with a month to month membership. I was billed months after first notifying the front desk of my intention to cancel (they failed to tell me it had to be done in writing). When I was finally able to cancel my membership, they failed to notify me that there was a remaining balance on the account. Three months later, I start getting calls from a collections agency, to find outs its FFC. I've tried calling the gym multiple times for help, and the manager or billing departments are always in meetings or on the phone and they will have to call me back. Surprise, they never call back. A truly awful experience. Stay far away from this gym or risk getting scammed out of $400 and months of frustration.

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  Chicago Buena Park

  :: 07 November 2017 13:32:16

  Crowded, everyone uses their cellphones and it's hard to get on machines. People even use cell phones in the locker room. The class offerings are good. Just a hard place to workout because no one let's you work in because they're on their phones. Better to come at lunch or early morning when people just want to workout fast.. update. Twice in the last two times I started using towels that had weird stains on it. This is the recent so I'd recommend bringing your own towel.