Fayette Plumbing Heating & Air Conditioning Inc in Lexington

🕗 opening times

comments 5

• 

  Rachel Monroe

  :: 20 April 2018 09:27:46

  Fayette Plumbing, Heating and Air Conditioning has been to our house multiple times for the same issue. If we werent locked into using them for this problem (previous home owners are paying and use this company) I would absolutely go somewhere else. Not only is the issue not fixed but they have mediocre, and in some cases poor, customer service. The latest appointment I scheduled, I was told they couldnt set a time but would try to make it out. I then got a phone call from the plumber who was clearly unhappy that no one was at the house to let him in! Luckily my husband could rush over and open the door. Overall, very unhappy with this whole experience. The only reason this is a 2 star and not a one is that the gentleman who answers the phone is very pleasant.

• en

  KC Massie

  :: 09 December 2017 10:41:45

  Terrible. Brian came out to fix my heat and messed around for 5 minutes said it was working and left and I’m still without heat. Now neither him nor his company will return my call. It has been 48 hours without heat now at the property and there is a 6 month old infant living there and it doesn’t seem like anyone cares

• en

  Nancy Werner

  :: 27 July 2017 20:09:16

  I have used this company for years and appreciate that they have kept my heating and a/c systems running past 2 decades. They seem very knowledgeable and experienced. In my experience, they are also responsive, lovely to work with, and reasonably priced.

• en

  Ashley Raines

  :: 21 July 2017 14:03:01

  One star is giving this company too much credit! I was forced to use this company by my home warranty company. First of all, i had a different company come out to do maintenance on my ac. They told me i needed a whole new unit so i filed a claim with my warranty company but that company wasn't contracted with them so they referred me to Fayette plumbing heating and air. They came out and said all we needed waa freon. (The other company had said the coil was broken and was leaking freon). They put more Freon in it and sure enough, a week later our unit wasn't working again. We had to file yet another claim with our warranty company who said this would fall back into the first claim since they didn't fix it. So they came out on 7/11 and said the coil needed to be replaced, that they would submit the report to our warranty company and would call us back. I kept waiting and waiting. Thought its summer, I'm sure they're busy... gave them a few more days. After a week, i called my warranty company who said they hadn't even received the report yet! So her called the company and they said they would be there on Wednesday (2 days later). Then on Tuesday they called my husband asking to confirm that we accepted the service charges. He did and then they said they would be there on friday. We argued that they already told us they would be there wednesday but they didnt have the parts ordered yet so it would have to be Friday but they would call us at 730. This was confirmed by 2 different people that they would definitely be there early Friday morning. (Keep in mind this is during a week that has been in the 90s with a heat index of 103 and i have 2 small children in the house, one of which is only 6 months old). So fast forward to today... Friday...july 21st...10 day's after they originally came out. 730 comes and goes without a call. I called them and no answer... So i left a message. They called back about 45 minutes later and said "your appointment is on monday." Livid doesn't even begin to cover my anger at this point. I said no my husband and i both confirmed with 2 people (her being one of them) that it was today. So my husband calls them. They tell him that since its so hot today and they weren't able to get to is this morning that they just pushed our appointment to Monday. Nobody called us to tell us this, nobody called us to tell us they couldn't get to us today. They just said f*** it, we'll get to them on monday. I would rather pay $10k for 2 new units than have to deal with this company anymore. Theyre "customer service" is a joke. This company is a joke. Do yourself a favor... Save yourself a hassle and absolutely do NOT USE THIS COMPANY!!

• 

  Lacey Nguyen

  :: 24 May 2017 10:26:58

  great work and very professional and kind guys doing the work. I had two different jobs done by them at different days and it was different guys but they took the time to make sure it was all done up to code and cleaned up after the work. very pleased.