Fastenere in West Hempstead

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comments 5

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  Aaron Wilson

  :: 18 May 2018 16:29:53

  Placed an order for some fasteners and specified and paid extra for Priority Mail. But they shipped by UPS Ground instead. I'm six days away by UPS Ground and it was going to make the shipment too late to be useful to me. And besides, I had paid extra for Priority Mail, during their checkout. I spotted their mistake the moment I got the ship confirmation email. I sent three messages over the next couple days before they finally answered. Rob apologized and said they'd send me a return ship label. I responded and asked if they would just recall the package via UPS instead, but they never answered. The day before delivery came and it was still on it's way to me and I still had no return ship label. So I wrote again asking them to please just go ahead and send the ship label, too late to recall. No answer. Delivery day came and still no communication or action on their part. Fearing I was going to get stuck with return shipping, I refused the package. To their credit, when it got back to them 7 days later, they refunded pretty quickly. I really thought I was going to have to do a charge-back, considering the level of customer service I had been receiving. But the whole experience was just a bad one. I can forgive a mistake if a company takes responsibility and makes it right. Good customer service would have been to immediately contact UPS and recall their package and send a new package by Priority Mail instead, without even waiting for their package to get back. What I got instead was almost zero communication and precisely zero action on their part to do anything about their mistake. So I had to make sure I was present when UPS showed up, so that I could refuse the package. What a hassle this whole thing was. I won't use them again. By the way, I purchased the fasteners from a different company. They shipped Priority Mail the same day I ordered and I had my stuff two days later. The price worked out lower, too.

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  Emmanuel Fuentes

  :: 08 February 2017 14:13:10

  Wonderful Company W/ A Big Heart. Unforgettable Customer Service, company helped me find the screws I needed at a super low price. They have lots rare and hard to find screws, nuts washers...

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  Mike Lopez

  :: 08 February 2017 07:14:50

  Amazing customer service. Very friendly And helpful. I was in a rush and they help me with my order as quick as possible. Highy recommend!!!

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  cesar taveras jr

  :: 07 February 2017 13:05:01

  Great place, didn't even have to struggle, the staff knew exactly what I was looking for...amazing place!!

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  Marie Fuentes

  :: 07 February 2017 11:05:43

  Amazing staff... super helpful