Family Dollar in Arlington

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comments 5

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  S. Pina-Edwards

  :: 09 April 2018 01:06:56

  The manager has no customer service and is very rude!!! The gentleman that was at the register (was new) and my gain coupon would not got through. So the manager (lady) came to the register to help the gentleman. He told her the coupon is not going through. She grabbed the coupon out of his hand to read it. She turns and looks at him and tells him the sizes don’t match, instead of telling me the reason. So I asked her to show me where on the coupon it said that, she threw it on the counter and said read the 2nd or 3rd line.. neither line had any information about what ounces/sizes. She then tells me (in a very rude tone) you can not use both digital and paper coupons. I was not aware of that policy, but I didn’t want to argue I could tell she was either having a bad day or is not happy to work there. I paid for my stuff and left. I will never go back to that store. Not only is she treating customers this why but she is teaching her employees that this is ok to do. I hope she gets the customer service training she needs!

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  Marie Weckter

  :: 17 December 2017 19:36:23

  Love this place it's better than dollar general by far.

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  Jm Roofing And Remodeling

  :: 21 July 2017 08:52:17

  It's a great place I go there several times a day

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  Veronica Cruz

  :: 28 December 2016 20:08:47

  I visited this store a few weeks ago. There was an older black cashier treating everyone that wasn't black terribly. And belittling the customers in front of me. When we asked her a question about a product she told us to read the instructions. I left telling her to have a better night. Today my son went to buy a few things and he came back and told me that she almost ran him and his gf over with a cart. And told them to move unless they want to get run over. My son told her that common courtesy go a long way. I've been on the phone trying to get in contact with someone to no avail. When someone treats me rudely and I am in a good mood I'll just let it go. The same rules do not however apply to the way people treat my kids. And I will not stop until I have her job.

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  We The People . . .

  :: 29 June 2016 15:03:12

  Store is good but its customer service is just awful! Specially this woman named Sonya and this other lady. Not sure about her name but im pretty sure she is the only hispanic cashier with very long hair. They always have an attitude. Wont even respond to peoples greetings. Sonya is always looking into the cart or in my case into my car seat... makes you feel uncomfortable and like if you were stealing from them. Horrible people.