ExpressCare Urgent Care Center Bowie w Bowie

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komentarze 5

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  Jiji Saint-Fleur

  :: 29 March 2023 21:31:43

  I came to this establishment twice. Terrible experience both times. The 2 stars are for the front desk male who assisted me on visit #1. He was courteous and although I could tell it had been a long day he was still professional and very helpful. If it were up to him alone he would have 5 stars. The people in the back were rude, disgruntled and lied to me! The African lady told me me my son who was burning with a fever was fine and his temp was 98.5. I informed her that the technician didn't actually take his temperature to which she insisted otherwise. I had to insist and when she finally took it it was 101.5. My son is only 2 years old!They were going to let us walk out with a sick child who had Strep throat just because it was late? Then visit #2. Was for me. I walked in at 8:56pm hopeful that I would be seen but prepared to be turned away. The Black female technician that finally walked out after 9pm was aggressive, rude and wholly unprofessional. As a black female I was embarrassed by her behavior & embarrassed for her. I knew and understood that I arrived close to closing time but I showed no aggression nor gave her any justification to speak and behave in that manner. Then she also lied stating that I had just walked in at 9pm. I attempted to correct her while still walking away to no avail. Twice in one week. This place is supposed to be a place for CARE. They need to restaff with professionals who actually like their job & are proficient. There is a way to turn away patients, there is a proper way to speak to people in a business environment.

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  Angela Booker

  :: 21 February 2023 16:38:31

  My visit at Urgent Care was a good experience. Stephanie was very courteous and helpful, she went out of her way to help me. I really appreciate her!. The nurse attending to me was very professional and pleasant . Dr Nsubuga was extremely patient, knowledgeable and kind. The staff was very nice.

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  Edward Colon

  :: 20 November 2022 09:28:54

  Our daughter had a fever of 103 F so we took her to this clinic on a Saturday evening. The wait was a little long but, eventually, were called into the back. Our dealings with the registered nurse were great. He was attentive, thorough and answered our questions. However, the staff assistant was rude from the outset. She nearly gave our daughter a tablet that had fallen onto a dirty counter and didn't even tell us what medication that she was about to administer. We had to ask and, even in this instance, she seemed unsure of her answer. A chain is only as strong as the weakest link and, because of her bedside manner, I have to give the clinic the lowest rating.

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  ShaDonna None

  :: 24 September 2022 11:08:51

  The front desk staff were outstanding in there treatment of us. The African American lady sprayed and cleaned while we were there but asking first if we mind. That courtesy was very nice. It was nice neat and clean and there were products there to maintain a safe environment too include soft box tissue paper. Lastly they weren't over crowed and plus, plus bc who wants to wait when they are sick, but obviously this can't be helped , nevertheless it was a pleasant experience. The doctor was nice also.

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  Chris Myles

  :: 18 December 2021 13:23:34

  Came here for a “Rapid” COVID TEST and it took 3 hrs if you don’t mind waiting and have nothing else to do then this is for you if your in a hurry find somewhere else to go. Staffing is a issue at this location. They even have a help wanted sign for Doctors in the lobby. Update: 3 and /2 hrs later still not seen for a simple COVID test. Went back in and found a picture stating they are not taking any more patients. All I asked was more communication from the staff so that we can choose another facility and got nothing but attitude from the receptionist with the manager sitting not saying anything. Do not make this your chose for your health care needs the Name Express is very misleading.