Empire Moving and Storage Inc. in Denver

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  Brad Cunnington

  :: 10 April 2018 10:28:49

  We moved from Renton, WA to Alexandria, VA. After receiving a quote from Jacob Reed at Empire Moving and Storage to move our household goods to Alexandria, VA, I asked for a representative to come to my house and take an exact inventory of our items to move, and give us a BINDING quote. The representative came to our home and walked through each room and noted all of the items we were moving. I received a binding quote, signed it, paid a deposit, and arranged a pick-up date. The same person who did our inventory walk through came with his crew to move us on August 24, 2017. The first thing he said to us was that we had added a large amount to our load since his inventory, and the price was now $1600 more than quoted. We explained that we had actually taken 5 car loads to Goodwill since his quote and the load was smaller. He held us captive of course, as everything was boxed up and our landlord was doing the final walk-through as we moved out. We had to let them load our goods. This company charges by cubic foot rather than weight so when they loaded their truck their was no way to determine how many cubic feet we had. It was loaded very loosely into the bobtail truck because it would be transferred later to an actual cross-country moving van with other loads for the move to Virginia. When the moving truck finally arrived at our home in Virginia, I photographed the load in the truck before it was unloaded and the inside of the truck was very clearly marked off in 1 foot increments. Our load was actually slightly less than the guaranteed quote we received prior to the move. Of course, items including 2 bicycles were missing, so this could account for a smaller than quoted load. Our goods were picked up on August 24 and then the company went silent on when we should expect our goods. We called nearly daily to get updates and each time we called, if they would answer the phone we were told another lie. Our goods finally arrived, by a sub-contract hauler, during the second week of October. The driver stole 2 adult bicycles, and several cartons of goods were also missing. I have filed 2 claim forms through Empire moving directly, gone through the claims process with CSI, the mediator used by Empire, and filed a complaint through the BBB of Denver. The claims with Empire have been ignored, CSI found in our favor, but Empire would not authorize payment. The BBB was not able to come to a resolution because Empire would not participate in good faith. The bottom line is that this is not a reputable business. They engage in deceptive business practices. They will lie to get your business. Stay away from them.

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  Justine

  :: 04 April 2018 12:47:40

  If I could give zero stars I would. This place is disgraceful and outrageous. They have hundreds of dollars worth of hidden fees, they never answer the phone or return messages and they arrive late. They did not give me a pick-up date until the day before, and then showed up two days late anyway, with no notice until an hour before. I called a couple times each day they were late and got no answer and no one communicated anything with me. As for delivery, I have now been waiting two weeks to get a delivery date and no one can seem to even give me an estimated date. The truck driver insisted the office had to give it to me. After calling every day for 6 days, I finally got a hold of someone at the office (they never returned any of my calls even though I left voicemails) and she said the driver had to give me a date. Now the driver is not answering or returning my calls. Don't EVER use this company.

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  Aaron Tebbe

  :: 04 February 2018 10:44:38

  Let me start off by saying they “lost” well over a thousand dollars worth of my belongings( I moved a 1 bedroom apartment). When it comes to filing a claim it is a Mickey Mouse system as they hand you from one company to another and make it a grueling process where no one takes any responsibility or ownership. By far the most mafia based business model I have ever had to deal with. They quote you a price and than haggle on the day they arrive as if you’re bartering in a third world country. They also give you $50 dollars off the price if you give them a 5 star review. Save your time, money, and more importantly your belongings. GO ANYWHERE ELSE.

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  Raymond Robinson

  :: 02 November 2017 12:51:10

  From the initial call to the crews picking up and dropping off my things I was super impressed at the professionalism and the thoroughness of my experience with this company. It may seem crazy but I'm a journalist and I never even thought to look this company up online before committing to them. Reviews can be judgmental and sometimes exaggerated, but I was comfortable in seeing that they were Accredited members of the BBB with an A rating. I wasn't sure that this move was even gonna happen for over a month but once I knew I called back and scheduled. My representative was detailed and seemingly more caring that any company I have dealt with in the past. They provided me with fee interim storage and we agreed on a price for total 70 days storage. Before leaving for my flight I decided to bring another portioned payment into their office and was welcomed into their facility where my items were being stored. I was very impressed at the cleanliness of the facility and how my things were tagged with my information and organized. I would highly recommend this company to anyone looking to move. Picture attached.

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  Tania Briceno

  :: 06 October 2017 20:51:33

  I am hoping that they actually show up and that this isn't a scam, like other reviewers claim. My booking was done with Dave and he gave me a lot of talk I did not believe but still have it a try. They called me really late - 24 hrs prior to pick up. It did not make for a smooth stress-free first stretch of the move. Jose, from Valley movers, came to move my stuff from Tacoma. He was nice but I got an extra charge for having a set of stairs in my house. Now its been two weeks and they gave me an estimated ETA of two weeks from now... Lets see how it goes.