El Nuevo Caridad in New York

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comments 5

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  Brother GRAFF

  :: 26 May 2018 19:49:16

  To whom it may concern: In addition, there are a few concerns about the service. They charged me for fried green plantains without the garlic sauce included; on the take outside. I did not get one with the order I had paid for? I ask Mr. Rafa he said no; I had to pay extra for two garlic sauce for my fried green plantains that never came with the garlic sauce but it does not say that on the menus. However, I have sat in the restaurant before and I got garlic sauce for my fried green plantains without being charged extra for the garlic sauce. Why is it on the menu?? Sounds like false advertisement to me. In addition, waiting about 45 mins for the food that's insane. In addition, they deliver to all Manhattan. So please do not let them lie to you. There sign in the restaurant on the take out side says " we deliver to ALL Manhattan." I QUOTE from there wall. Another thing, It's difficult to order over the phone since predominant Spanish speaking restaurant. What about for the English spoken language?? It's hard to understand and orders do get mixed up in the process. Then I have to wait over 20 minutes on the phone for someone who talks English. The restaurant needs to update their menu and stop adding to the menu when it is not there on the menu. Please be mindful to your customers.

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  belle belle

  :: 13 May 2018 21:15:32

  Ordered chicken chunks with rice and beans, sweet plantains and a papaya juice. Ordered at 6:48pm. Food arrived at 9:01pm. Cold and dry. Order was over $20 and not even a little container of garlic sauce was provided. Which is usually provided with all orders anywhere else. I am currently reheating my food in the oven while typing this review and thinking I could’ve gotten more and paid less elsewhere. ** added an extra star becaue the food did taste good.

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  Deirdre Gibbs

  :: 25 April 2018 20:40:36

  I've been eating at this place for years. Great affordable food. You can dine in, take out, or call for a delivery depending on where you reside. 😊

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  Evelyn DeRobertis

  :: 18 April 2018 11:19:40

  Good to great food. Very good prices. Good atmosphere. Friend staff. Best Spanish food in the neighborhood. I've never had a bad meal.

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  Anonymous

  :: 30 March 2018 17:53:44

  I have been a patron a long time. Great service! Great food! This review is solely for take out. I called this morning around 11:40am. The operator was nasty. I think he got up on the wrong side of the bed. There was no excuse for his unprofessional demeanor. He seemed annoyed and like he could not be bothered. Then WHY work as one of the operators. He should be reminded that there are paying customer calling who don't need to be subjected to his mood swings. I wanted to hang up. Lucky for him that my boyfriend rised above his nastiness and still ordered.