Ed Martin Honda in Indianapolis

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comments 5

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  roni stinson

  :: 27 April 2018 02:09:03

  I had a family member that was very displeased with the order of business that was displayed during his attempted purchase. After the application was ran and APPROVED for the numbers he agreed to after he thoroughly negotiated, he brought to the table the deal was going to be a tax exempt business transaction. This was presented simply to file paperwork to subtract taxes, nothing more. The company that was presented before them is a quadruple A rated company and has over 30 leases between Mercedes... Allied... Ford and Cadillac and ALL leases are tax-exempt because these are company cars through a transportation company. All of a sudden, the finance gentleman changes his tune and tells him this company is NOT tax exempt even though there was plenty of paperwork showing they were and just because it is a corporation that does not necessarily qualify for tax exempt status. This gentleman was very condescending towards my family member basically implying he is a liar. THEN... they come back and start changing the story and the numbers start changing out of no where. He made a couple different suggestion as to how to draw up the paperwork to claim taxes then not claim taxes. It did not make sense. He clearly did not know the law that was passed in 2011. Before, the credit report was not an issue for the first finalization of numbers and then all of a sudden WAS an issue and caused the numbers to jump up $75. I am not sure why informing the deal was a business deal AFTER the numbers were finalized would make a difference, but it did. Unfortunately, he feels they raised the numbers to indirectly deny his business because they were unaware of how to close the sale for the tax exempt qualification. I'm disappointed with the competence and knowledge of the finance team at this dealership. We informed our CEO of our company of the experience we had and he was very disappointed the deal was not closed. This could have been a new relationship that would have generated several sales in the future.

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  Ashley Flener

  :: 13 March 2018 10:07:39

  Chad and Todd were helpful and worked with me to get the car I wanted, at the price I wanted! The staff was very friendly towards my family, and made sure to make us all feel comfortable! I highly recommend Ed Martin Honda!

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  Chris Green

  :: 12 March 2018 12:13:11

  I looked everywhere for the right car to replace my tired old Grand Cherokee. Jerry Uwotah was very helpful over the phone and once I arrived the service continued. I purchased a 2015 Grand Cherokee overland, I am very happy with my experience so far. The staff was friendly and helpful.

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  Valerie St. Fleur

  :: 13 January 2018 22:35:54

  They were able to fit me into a very busy schedule on a Saturday. They were so prompt and efficient. Everyone there was warm and kind, and honest. I didn't feel like they were trying to hustle me into any services. They checked my car and gave me a heads up on things that I should pay close attention to, between now and my next service date. I was serviced by Rodney and he went above and beyond. Great staff, I highly recommend them. Update: I returned today to get a battery change, and the staff went above and beyond my expectations. The service is here superior to all other dealerships I have frequented. Redd was definitely a life saver today! Excellent service!

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  Meghan Douglass

  :: 22 November 2017 14:43:46

  I had been searching for a specific car for some time when I finally came across my dream car at Ed Martin Honda. It wasn’t maybe an hour after I submitted a price request for the car that I received an email from Chad Thomas with their pricing. I was interested in trading in my car, but I lived 6.5 hours away so I instead sent several pictures to see if I could get an estimated trade in value and Chad was quick to get those looked at and quote back to me within the same day. I had some questions about financing as well that he responded to very quickly and, even though I ended up getting a loan through my bank, Chad and Dawn were very responsive and helpful in getting the information that I needed to complete my loan process. Chad actually ended up being on vacation while finishing everything up, but still was very helpful in getting me to the right person to get the help I needed. I was beyond satisfied when I arrived and could not have asked for a better experience. I bought a 2018 vehicle and when I arrived the stickers were still on the car, there was only 10 miles on it, and it was running! It sounds a little crazy to buy a car you’ve never seen, but that is how comfortable I was when working with Ed Martin and it was even better when I was there. Chad first let me test drive the car and proceeded to give my husband and I a run down on all of the features and a tutorial on how everything worked. He then got me over to Jason to fill out the paperwork who was very polite and thorough. At no point did I never feel pressured nor were there any surprises. The price of the vehicle was exactly what Chad had told me initially. I also received exactly the amount they had valued my car through the pictures and, while I was signing paperwork, they had taken my plate off of my old car and had my new car running again. Dawn also made a point to say hello while signing paperwork, which I appreciated so that I could thank her! Overall, I could not have had a better experience and am so pleased that I worked with Ed Martin Honda.