Downtown Donuts en Los Angeles

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comentarios 5

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  C. D.

  :: 07 April 2018 08:48:39

  Doughnuts are too expensive and there is one female employee that is "over the top" , scary happy.

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  T Bee

  :: 24 March 2018 03:45:13

  Fluffy cloud-like interior for the maple donut! Definitely delicious!

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  J. BISBAL

  :: 15 December 2017 18:47:04

  Fresh and delicious classic donuts, super friendly service from the owner, traditional flavors, nothing inventive.

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  Tammy Tarner

  :: 13 October 2017 16:18:46

  SO UNFORTUNATE!!! I called yesterday to arrange to have an upgraded dozen donuts delivered (via Postmates per Rebecca's recommendation) to my Best Friend at work for her Birthday today! The lady Rebecca whom I called and spoke with multiple times offered that Downtown Donuts would decorate the box with a Birthday Theme, include the Birthday message and also throw in some donut holes. I thought this was very thoughtful and I thanked her. Today I called to see if the delivery went out as ordered and Rebecca tells me she has no record of any delivery "on our tablet"....I was surprised and also thinking she must not be looking at the right thing as I spoke with her multiple times yesterday and I have a confirmation from Postmates that the delivery was made. Rebecca insisted that if there was nothing on the Postmates Tablet then the delivery did not go out. Rebecca 1st told me maybe you should contact Postmates. I explained Postmates confirmed the delivered by a Sean M. Rebecca said "oh, that's helpful!" Rebecca then said she would research what was going on and then call me back. a couple hours later Rebecca called and said "So the delivery has been made to your friend." I asked Rebecca when was the delivery made and she said she spoke with her worker and Postmates and the delivery was made 8:41am. I asked Rebecca if the Birthday message was included as well as the birthday theme she promised and the donut holes. Rebecca said she had no idea. I explained again you offered to me yesterday that Downtown Donuts would add a Birthday theme (I believe she said decorate the box in a Birthday Theme) to the box, include the birthday message and also throw in some donut holes....again rebecca said, I have no idea I wasn't here when they did the order. I said you are the one that told me you were planning to do those things, whether you were there or not shouldn't matter, it's communication within your business to deliver on the promises you make to customers. Rebecca basically said "I hope you have a nice day" and ended the conversation. EPIC FAIL!!!!!! Customers matter NOT to Downtown Donuts!!

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  Duane Garber

  :: 08 October 2017 14:55:59

  My favorite doughnuts in downtown, the staff are great! My favorite is the old fashioned.