Dollar Rent A Car in New York

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comments 5

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  Emily Drennan

  :: 27 April 2018 12:35:18

  Unfortunately, was one of the worst places we have ever rented a car. Took over 45 minutes to even get to the counter and each attendant would try to help the other person because no one had the proper information. Our attendant was constantly distracted, rude and unhelpful. At least 4 people came back after their reservations for the cars were wrong in some capacity. Do not rent here unless you want to be extremely frustrated and late to wherever you need to be.

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  Alfonso Peters

  :: 21 April 2018 23:41:57

  The staff at this place are super rude unprofessional and no help . Not to mention I reserved a rental reserved is the key word . When me and my family arrived after a long flight restless tired and hungry it took an hr to get a rental cause the didnt have what we reserved. I let it go but when I got back to return the second lady was worse very very rude unhelpful to say the least. All I heard from there staff was I don't know we don't go through 3rd party I booked through orbitz reserved and payed orbitz yet she argued with me about me already paying to find out yes I did pay. But I dropped off two days early caused orbitz booked me for to long so naturally I ask how I obtained a return of money not used cause it was returned 2 days early she says I don't know sounds like we didnt book it for you and we don't help with 3rd party. I will never ever use this company again worst rental choice experience of my life be cautious and go somewhere else you may pay a little more but like they say I guess in life you get what you pay for smh.

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  Todd Johnson

  :: 07 April 2018 07:04:00

  My reservation was price was $323 by final charge was for $890. Argued with the agent about the price and she said she would just cancel my reservation and, I would have no car. Wouldn't let me leave with the car unless I purchased the insurance and EZ-pass. Will never ever ever rent a car from this place. All they do is lie and , when you call them on it they threaten to leave you stranded with your luggage. Wish I would have read some of these reviews before I went with an option I thought would be cheaper. I could have went with national for this price and would at least received better customer service!

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  Vanessa R

  :: 04 February 2018 16:39:29

  If you’re looking for great customer service , you won’t find it here. Thank god I rented cars before at other places because at this place the front desk employees act like you’re not a customer. They don’t concentrate in the customer ; they focused in so many other things like personal calls etc. When I went there I was the one who had to ask all the questions about the car that I was getting, because she didn’t inform me about their service correctly. I had to ask about the Ez pass, insurance, extra fee charges and lastly she gave me a car without even asking me if that’s the car that I want. Be aware of this before you make the decision of going there.

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  Dorsey Johnson

  :: 27 December 2017 21:29:28

  Didn't think I would ever gush over a car rental agency....but this place was great. Especially the manager. They were helpful, courteous, and personable. We changed cars, waffled about the Easy Pass.....as non-New Yorkers we needed explanations and a little hand holding. I usually just go with the car I want at the best rate. I don't expect much beyond the car I reserved......I never thought I'd share how terrific a car rental agency treated me, but these guys deserve all the props!!