CVS in Cambridge

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  Sarah Welch

  :: 23 April 2018 21:27:18

  By far the worst CVS I have ever been to in my entire life . Guess the store manager is pleasant but that's where the management team customer service ends. Many of them have nasty attitudes and they're nothing but rude to the customers and when there is an issue it's your fault and your problem not theirs. The store is very rarely stocked well and if you need to see if they have something in the back you might as well be asking for their first born kid because the moaning and groaning is pathetic . They often forget to pull old sale prices down and then yell at you when you want them to correct it to get the price they have advertised. Overall the only thing this store has going for it is a fact that it's in Harvard Square if it wasn't I'm sure that it wouldn't last as long as it has. There are other stores that have the exact same services and products not even half a mile away and trust me it's worth going that extra half a mile. Overall I wouldn't even send my worst enemy into a store and if for some reason you have to go in there I feel very badly for you. The regular customer service staff is nothing but pleasant and does try to help it's really the management team that needs an attitude adjustment.

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  Dong Hyun Oh

  :: 18 March 2018 17:00:23

  Lots of choices and well categorized

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  Godfrey Ainooson

  :: 19 February 2018 01:20:10

  Great service, clean floors. The express checkouts are really simple to use

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  Bryan Hoyle

  :: 10 November 2017 09:19:01

  Based on only Pharmacy: Recent times while having to call in to ask a question, i have been on hold for at least 5-6 minutes, then i just hang up, and call again later then the same thing happens. CVS really needs to work on having a system that you can call to ask a question regarding your medication or etc where an actual person needs to pick up the phone and answer your question, instead of putting you on hold for a good 10 plus minutes.

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  Dakota Roundtree-Swain

  :: 02 November 2017 11:51:37

  I spent close to 45 minutes on hold with the pharmacy, they still didn't answer. I need to refill my prescription--I understand that they are busy but this wait is completely unacceptable. If they are this understaffed, they should potentially hirer someone to answer the phone for the pharmacy.