CubeSmart Self Storage in Arlington

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comments 5

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  John Hoffman

  :: 14 December 2017 17:13:42

  Great Customer service. Well secured storage.

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  Sean m Ramsey Namaste

  :: 31 July 2017 22:45:45

  Not sure how or why there are so many high marks. Maybe the manager was ha ving a bad day but wow really short tempered and condescending idk maybe it was cause we are yankee Bostonians and tried to load a unit she wasn't feeling our vibe. Who knows. Btw this was a year ago so maybe staff has changed. I did give the 1 star back then but forgot to comment. Things change and people are funny so hopefully it's not still same thing we experienced

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  Philip Clayberg

  :: 04 July 2017 17:55:26

  Very good at explaining everything to someone who had only rented extra storage space at one other local storage company in the past. They explained the start-renting-your-bin payment and what that included, then showed me the rules and regulations that I needed to be aware of, then explained the monthly payment (and that, like an apartment, you pay for the month ahead, so you had to be careful to think about how much of that next month you might need to pay for), then sold me an excellent lock for the storage bin (I couldn't find the one I'd used at the other storage company), then explained the code that was needed three times (no offense to the other company I used, but they didn't use this much security) and where it was needed, and then took me to the storage bin and let me have a first look at it. This may seem like old hat to long-term users, but it was most gratefully appreciated by me because I consider myself to be inexperienced in comparison. I would definitely use CubeSmart again and recommend it to anyone I know that needs to rent extra storage space.

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  John Simbulan

  :: 01 July 2017 13:35:25

  The General Manager, Nita, was professional, patient, wonderful, and treated me like a valued customer. Customers in turn should not take advantage of her excellent customer service and should reciprocate respect as well. Facilities are new and clean. I highly recommend this place.

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  Ronald Hicks

  :: 08 May 2017 12:20:51

  100% positive experience. Cynthia was wonderful to work with. I had concerns based on prior experience with renting storage (other than Cube Smart) about actual versus nominal dimensions and she showed me several units until I found one that was satisfactory. I especially like the additional security of unit renters being limited in access to just the floor their unit is on. And the cleanness of the place, and the quietness of the carts, and the restrooms on every floor. Thank you.