Cowtown Chevron in Fort Worth

🕗 opening times

comments 5

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  Cassie McBride

  :: 22 June 2017 09:28:45

  My car over heated, I walked 20 minutes to this gas station to buy the supplies I needed and might need to fix the tube connected to my coolant reservoir. Ate at the Sonic and went back to my vehicle. When I got it to start I headed back to the gas station, I had my receipt.. the supplies I didn't use (which was some automotive duct tape and electrical tape) and reading the receipt I seen nowhere that said no refunds or exchanges. Since I bought these products 20 minutes prior and hadn't opened or used either I figured I might as well get my money back.. WOW. The clerk was extremely rude to begin with.. I hand him my receipt and the supplies and asked for a refund. He gets the owner who is working the check cashing counter connected to the store. He rudely and abruptly asked me why I didn't want these items.. my answer was short "because I didn't use them" he then yelled "We don't give refunds" and I asked why? He began screaming and yelling, throwing papers. I told him a piece of advice.. if he doesn't do refunds or exchanges then he should put that on his receipt. Then he screamed and said he never said he didn't do exchanges...? So I said okay.. and headed to the red bull isle thinking I could just exchange it. This crazy man comes out of his little cube yelling and screaming telling me to go get the Coolant I purchased because he doesn't want any of my business. I mean the man was acting psychotic. I explained I put the coolant in my car.. and screamed for me to go and get it out. Like.. out of the engine? WHAT?! I purchased the coolant ITS MINE! I just wanted a damn refund for the items that I DIDNT USE. People in the store were leaving, couldn't believe the way the man handled the situation. I go next door to grab my sister some Sonic and he came in there screaming for me to "Get the F*** out of his business" he was being so aggressive that customers inside of the Sonic actually got up and left some Gentlemen even asked me if I needed help.. my sister even started to video tape him just because we were fearing for our safety. That's how crazy this man was acting, over a $7 refund. I then got in my car and DROVE through the Sonic Drive-Thru.. getting my Sonic anyway. The owner of this store needs anger management almost as much as he needs to be schooled on Customer Service.

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  Wahid Dewan

  :: 16 April 2017 12:53:48

  Very nice place, i have no bad experience about them. All chevron texaco credit card processing system temporally hold an amout from the card. It is not in the station's control. The change issue, in many many occasions i did not have enough cgange but they let me go without any questions. I recommend the station all day long.

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  Paul Parker

  :: 20 July 2016 15:13:02

  THEY WILL POCKET YOUR CHANGE IF YOU PAY IN CASH!!! I have had the clerks pocket change from me twice while I was buying cigarettes. The first time, it was a dollar or two, and the clerk refused to give me back the money. In retrospect, I probably should've called the cops, but it probably wouldn't have done much good, as it was my word against their's. The second time (not 30 minutes ago), the cashier shortchanged me by about $1.50, and I had to get back to work so I didn't even bother trying to confront him. THIS IS A SHADY BUSINESS, the cashiers are greedy, manipulative and rude, not to mention OUTRIGHT THIEVES. BUYER BEWARE!!!

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  Alice Anderson

  :: 26 August 2015 17:06:29

  BUYER BEWARE!!! Do NOT use a credit card here! The station held $101.00 against my credit limit, and has not released it yet after nearly 24 hours. I only bought $19 in gas, and they held that amount too, total held of $120. I need my credit limit back to buy food! I called the gas station and the person told me that they ALWAYS place a $101 hold, and that this is "norrnal" for gas stations. This kind of credit hold at a gas station has NEVER happened to me in my 30 years of using credit cards! The credit card company will not release the credit line, because it is a "temporary" hold. So stalemate!

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  Barry Young

  :: 08 December 2014 01:35:22

  IT'S Okay its better then average an the guys are pretty decent little pissy at times.