Courtyard Towers in Mesa

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comments 3

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  Susan Scott

  :: 29 December 2017 20:14:28

  I went to Courtyard Towers today because of my mother's health. She had a wound needing specialized care. She has lived there about 3 years and has enjoyed the Bingo. However, the place has gone to pot. The building is in disrepair and we could not even get to her room on the 10th floor. Only one elevator out of three was working and the outside door to the stairs was locked. There was no key available. Most of the caregivers left due to poor pay and horrible administration. There are no familiar faces. The building has been through at least 3 executive administrators and the people who work the desk don't know the people who do work there. Skilled care is not available. The monthly rent was just raised. I am at my wits end. Please don't place anyone you care about in this facility. This place should be a no star facility. Ok since I posted this I have received at least 3 great phone calls from administrators or health caregivers. I know my mother likes her home there it was I who got freaked out. My mother needed specialized help when I thought it was up to the nurse on duty to take care of it. That was my mistake. She did receive home health care to take care of her wound. I also misunderstood about the fire drill evacuation procedures. In a phone call, Steve Missle explained them clearly to me. We also discussed moving my mother to a lower floor if needed. Exec Dir. Mary helped me understand this procedure. At this time she does not need the care. I still miss my caregiver regulars but have been educated in the nature of the work and I am willing to get to know the newbies. Everyone needs a second chance, even me.

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  David Baugh

  :: 12 August 2017 00:10:20

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  Barbara Warren

  :: 10 April 2017 18:56:36

  My father, now 94 yrs old has resided at Courtyard Towers for 5 and 1/2 yrs and I would have to say that is the reason he is still with us. The staff was very friendly and caring. His mind is still sharp but he needed help with physical needs and we are so appreciative of how they helped him. They treated him with dignity and respect. Diane at the front desk, even though very busy, always filled our requests. We now have to move my dad to hospice house but we will truly miss Courtyard Towers! Thank You so much!