Connect Hearing in Oakland

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comments 5

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  Lynn Seng

  :: 25 May 2018 23:08:14

  My husband and I are thrilled to have found Joanne Brenner and Connect Hearing. We moved 18 months ago to Alameda and had recently received a notice from the hearing aid provider he used in Santa Rosa that the warranty on his aids was going to expire in 3 days. After three years of continuous use, we knew they needed a check-up, clean-up, etc., and so searched for a Siemen's provider in our area. Thank goodness we found Connect Hearing and Joanne, thanks to the rave reviews on Google! Joanne responded immediately and did some digging, both with the former provider and with Siemen's. She discovered that, if we got the aids to her the next day, she could send them to Siemen's and they would do a thorough inspection and repair, if necessary, and return them in about a week, all under the original warranty. When we arrived at Connect, she made time for us and explained everything that was going to happen. Joanne also did us the great favor of cleaning up my husband's old hearing aids, even replacing the plastic cones and tubes, so that he would be able to hear somewhat while we waited for the return of the Siemen's aids. True to her prediction, we got the call 7 days later and returned to Connect Hearing today. Joanne was happy to be able to present the improved devices to us, complete with new features. They are nearly brand new!!! We are grateful to Joanne for all of her efforts on our behalf, and for her gentle reassurance and good humor. She is the only person we will call when we need more help hearing. Thank you Joanne - you are wonderful!

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  Lorraine Lerner

  :: 23 May 2018 21:23:21

  Joanne Brenner at Connect Hearing is a professional that really cares about her clients. She goes the extra distance to make sure that hearing aides are being used optimally and comfortably. Can't thank her enough!!

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  Lucky Lum

  :: 10 May 2018 13:12:56

  The photo of the building is misleading because the building is being remodeled. Nevertheless Connect Hearing, formerly Newport Audiology, located on third floor, has been by my provider for many years. Joanne B. has been and continues to be the best in the business, as I have tried many different companies in the entire SF bay area. I have referred friends and relatives as well. Joanne B. is to be commended for excellent customer service and hearing device recommendations. Clearly 6 stars.........

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  Ana Agbayani

  :: 12 April 2018 19:32:04

  Wonderful team!

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  Lisa b. Hammond

  :: 13 February 2018 13:16:54

  Our experience with Joanne at the Oakland office has been nothing less than wonderful! Joanne and her staff take excellent care and give us personal attention every visit, no matter how busy their schedule is! (and they are Busy!) We have even had drive up service when we needed new batteries, and couldn't find parking! Knowledgeable, professional, warm, personal and caring.