Comfort Suites in Indianapolis

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comments 5

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  Ashley Rowland

  :: 23 May 2018 09:47:56

  This was a last minute booking, and I didn't get in until nearly 1am. The person at the front desk was very helpful when I called at 11:45pm to say that my plane had just landed, and he promised to get the shuttle driver out to me ASAP since that service stops at midnight. Unfortunately for me, the shuttle service was already there at the airport, but the van was totally loaded with passengers. So the driver told me he'd come back for me again. It took over 30 minutes due to the route that you have to take to get there and back, but he did come back- even though his shift had ended nearly 45 minutes earlier. He also was very helpful in loading the infant stroller and my bags while I hooked up my baby's car seat/base. When I got to the hotel I was warmly greeted by the man I had talked to on the phone. He quickly got me a quiet and comfortable room, while he took the time to engage in a helpful and genuine conversation with me regarding the location of the hospital, since I was there to see my ailing mom. The room itself was very clean, smelled fresh, had a nice seating area, and a really good bed. The linens and pillows felt great and were also clean and fresh smelling. My baby and I slept very well in the king size bed, once I was able to tune out the airplane noise. That's the price you pay for proximity to the airport though. The free breakfast was pretty good, but could have been stepped up a little. Honestly, my trip to Indy would have been better had I stayed here the entire time.

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  Carrie Garner

  :: 12 May 2018 10:27:41

  The hotel is clean and the staff is friendly. Our suite was large enough to comfortably fit our group for the night. The breakfast is pretty typical, including waffles, fresh fruit, and hard boiled eggs.

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  Marie Crain

  :: 29 April 2018 21:01:04

  Pleasantly surprised. Room upgrade to a suite. Very nice and clean. The staff was accommodating and friendly. Breakfast had a nice selection to choose from. Would stay again and highly recommend.

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  Rrel Gallahar

  :: 24 February 2018 11:39:17

  Customer service is always a number 1 thing on my list. If you can't treat me right I don't care how good the hotel looks. I won't stay there. I recommend everyone to stay here. They really care about your needs. The housekeepers are nice you don't hear them complaining about their chores. If you ask them questions they don't get mad and they are quick to get you what you need. A few things that were some cons was the pool area floor is way to slick for kids. The beds are kind of an older model. The gym area could use new equipment. That's pretty much it. Other than that I'm coming back here! Hope this helped.

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  Kaitlin Jones

  :: 31 January 2018 18:33:18

  We had a great stay at Comfort Suites Indianapolis. The room was very clean and large with a pullout sofa. Room was very quiet and there was a nice pool. There was a small leak behind the toilet and when we told the front desk they immediately moved us to another room. Great service. We would definitely stay here again.