Citizens Bank in Boston

🕗 opening times

comments 5

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  Julie M

  :: 09 February 2018 15:10:40

  Every Friday, unfailingly, there is a line out the door. I was so frustrated today that I jumped out of line and asked the manager and another woman just sitting in her office to put another teller on duty. There is no sense of urgency or concern for the customer's time. If I didn't need to deposit my check (which the ATM spit out 3 times) into this particular checking account, I would have gone next door to TD Bank. It's time to close my Citizens account which can only be done when I have ample time on my hands because there is always a long wait!

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  Boyi Lu

  :: 22 November 2017 15:12:23

  Customer service is really bad, I can't even understand what did she say because her accent but I still can tell she's very rude and trying to hang up while I was talking.

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  Philip W

  :: 17 October 2017 15:33:29

  I had a terrible experience with this Branch trying to renew a Home Equity Line of Credit. It took months. Repeated calls to the Manager received no response. Calls to Headquarters in Rhode Island finally got things moving. Despite Home Equity of $2.3 Million, no Mortgage and a Credit Score of over 800 they only approved me for 60% of what I asked for $500K. They had all kinds of excuses such as a turnover of reviewers etc., but no satisfaction re: the Manager of the Copley Boston Branch. I declined their offer and went elsewhere. Terrible Branch of a questionable Bank.

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  WAHRAN9999

  :: 11 September 2017 17:30:24

  I love the service here they help you quick friendly staff love it always..

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  belay babeem

  :: 02 July 2016 12:00:22