Citizens in Cambridge

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comments 5

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  Cem A

  :: 15 February 2023 22:31:20

  The service received in this bank is nothing short of remarkable. Every employee is very friendly and proactive in their interactions with customers. Rovena is the branch manager and deserves to be recognized. Together with Jonathan, they solved a rather difficult challenge of mine in a very simple and effective way. Highly recommend this branch.

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  frank lakkis

  :: 01 July 2021 13:58:49

  what a great experience with the citizens bank employees, Daniela and her crew made things very easy and very simple on my loan process. they were very well knowledgeable on what to do and how to get things done with the proper guidelines and the best customer experience

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  Harvey Silverglate

  :: 23 December 2020 11:26:53

  I have been dealing with the Citizens Bank branch in Harvard Square (now on Brattle Street) for several decades. The service and personal attention are impeccable. They go out of their way to accommodate the customer's needs.

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  Corey Carrier

  :: 10 October 2019 16:01:23

  I’ve been an account holder at this branch for over 4 years. They are pleasant and professional. One of these reviews suggested an employee rudely “slapped” money on the counter and refused to make change for someone; I can envision a scenario where they refused to make change for a non-account holder, but I visit this branch 2-4 times a month, have for years, and I know their employees wouldn’t behave rudely. I interact with their employees all the time, and they’re great. Just the opinion of a long-time account holder.

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  Lisa Tay

  :: 16 May 2018 23:08:21

  Went into the bank to ask for change for some hundred dollar bills today. It’s not my first time going to this bank. Even though I do not have an account with them, I have an account at another bank that’s further down the street, they usually would still do it for me. Seeing that I work next door, it’s more convenient to make change sometimes. I was on my lunch break at around 2:50 pm, was late going back to work because I needed some large bills for a money gift. And I couldn’t even get any! This gentleman first took my money, then decided he won’t do it because I don’t have an account with them. Then proceeds to slap my money on the counter in a rude manner to give it back to me. Worst costumer service. I understand it can be under their discretion to make change, but they should figure out how to be more friendly to the customers and explain the situation in a nicer way. I would not open an account with them if I have to deal with people like this.