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8001, Wisconsin Avenue, 20814, Bethesda, Montgomery County, US United States
contactos teléfono: +1 240-482-8592
sitio web: www.citi.com
mapa e indicacionesLatitude: 38.9907673, Longitude: -77.0952349
bilisuma diriba
::Went to this branch to withdraw a cash. Since I don’t have debit card with me. They ask me for proper photo ID and I provided them. Finally after they verified everything, they denied me the many for the reason that I opened account online. I have to wait until my physical card arrived. Much worse, those people, four of them soo disrespectful and they literally harassed me. Start processing closing all my Citi accounts.
Petra Belke
::Worst costumer service I’ve experience in the US. I’ve been living here for 13 years and I am always amazed how amazing costumer service is in this country. But Citibank been the worst! My account got blocked 3 separate times in 1 month . I try to reach out to the banker several times and she never answers. I called the branch manager and I was very polite and explained to her what was going on she apologized and said “don’t worry I will check on the issue and get back to you” been over 2 weeks and I haven’t heard from her either! Both banker and manager were very friendly but I don’t need a friend I need efficiency. I can’t wait to go cancel my account. I’ve never experienced such a horrible costumer service!
Tayiba Tamana
::They have worst customer service ever. When you walk in they roll their eyes. I waited for more than one hour and they kept saying “one moment” “one moment”. I would’ve understood if it was crowded but it was NOT. Even when it is crowded in the other banks they have positive behavior. Let alone the other bank, even the other branches of Citibank is better than this. They welcome you nicely HOWEVER, People at THIS bank are very ill mannered and despicable. There was one person who was free, but he just kept staring at me without helping. I would rate it 0 but unfortunately it doesn’t have that option.
Tat B
::Good to have the branch in Bethesda. Waiting time at the cashiers' desk is not long at all. It is quick and efficient. But if you need anything from a representative, waiting time is very long. Not sure why. Looks like there are few service representatives (one or two) and they take time and devote attention to each customer. Which is great. Appears to me that the long waiting at the branch may be another side of representatives' willingness to give full attention to each customer. But plan to spend long time waiting unless you are lucky and you are only customer to meet with a representative. I had a situation when a representative provided incorrect information. I found that information that he provided was incorrect. I came again. Was waiting long time. The branch was closing soon. Finally the branch manager came to help her representative (was only one at that time). The manager was extremely helpful. She took her time to review the issue, provided comprehensive information, answer all my questions, and corrected the issue. Both the manager and the representative worked until all customers who were at the branch were served staying for more than an hour after the branch was closed.
Michael Marin Cohen
::When at the bank they have always treated me well but their phone service is terrible. I needed to order foreign currency and was told by the lead teller I had to come in to order it. With a little bit of research on my own I found that I could call an 800 number and have it delivered next day to the bank or my house. Why they wouldn’t know something simple like this is beyond me.