Citi in Chicago

🕗 opening times

comments 5

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  Alex Perlman

  :: 23 December 2022 13:04:09

  My experience is very much like the one described by Beth below. Inhuman personel - out of 20-25 calls to the call centers, only one agent was really trying to help and to understand the absurd situation... The bankers in the branch were clueless about what is going on an failed again and again to help. After trusting their sweet promises for "gold benefits", etc., I made a major mistake and have transferred a significant amount of money only to find it locked there, after my first attempt to wire out a small portion of the amount in the checking account. Total Nightmare!

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  Dj A

  :: 05 May 2022 15:22:39

  Best experience ever very professional and responsive ,especially Rodolfo one of the best personal bankers, always giving updates and directions how to save and what's the best for the costumer.

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  sabrina brown

  :: 15 May 2020 00:59:20

  I want to thank Citi - Bank in their need towards staying open and taking a huge risks in the mists of this pandemic in continued services with the public. Most banks are closed and are offering limited services, drive - through services, ATM and phone calls to their customers and possible new customers. This branch is open and you can talk to a live Personal Banker and the tellers are working the tellers both still at this location. I was in need of opening a new bank account with a bank that offers a diversified portfolio of products and services. The current bank that I have a present account with is a much smaller bank and offer limited services. Despite some issues I have heard about this bank from others over the years, Citibank is worldwide and no matter where you go there is either a branch, location or ATM available for you. So I went up to the window, went to the door, it opened and much to my surprise someone was available to serve me and there were tellers there to assists customers as well!!! There was only one Personal Banker available and her name was Kanisha R. She was helping another customer, but it didn’t take long before she was able to assist me with opening a new account. She was abhelpful, kind, experienced professional and her knowledge and quick guide to the banks services and starting my online banking services made the experience well worth me coming in during these challenging times. The whole meeting of opening my new account probably was a process that lasted thirty minutes at the most. So if you are seeking a new account or have questions involving a existing account or looking for some one on one personal assistance than you might want to stop in at 69 W Washington location. Again, thanks for opening your location to the public and taking a chance in servicing US - THE CUSTOMER and thanks to Kanisha for her providing excellent customer service experience to me!!!!

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  Beth Daniel

  :: 12 September 2019 13:04:13

  If I could give a zero star I would. Do not use this Bank! I opened a savings account two months ago. I submitted all the requested documentation. Transferred a significant amount of money to the account and have not been able to access my money for the past two months. Each time I have called their customer service I confirm they have all the necessary documents and they tell me they will escalate the situation and I will hear back in 48 hours. Never have they contacted me. Every time I contact them I get the same run around and no one can give me access to my money. What a nightmare, and seemingly illegal tie up of my money. VERY VERY dissatisfied beware and do not use them for anything!!!

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  MrCatsFather

  :: 24 April 2019 14:29:28

  A wonderful experience with Anne Macias, she went out of her way to answer all of my questions, and genuinely cared about my financial well being. She truly is an asset to Citibank and an amazing individual. Take note of Anne Citibank, if all employees were like her, you would always be the #1 bank in the world. Thank you Anne