Chipotle Mexican Grill in Richfield

🕗 opening times

comments 5

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  Anastasiya Lobzun

  :: 21 August 2022 15:23:25

  They prioritize online orders way too much over the people who actually come in. Manager needs an intro class on food service management. Not exaggerating the line moved at 1 person ever 4 minutes. It was very aggravating to watch them make 8,9 online orders in between every person in line - as the picture shows. If you can't cater to your in-person guests, shut the online orders down or minimize the amount that come in so that your staff can keep up with both. Or close your doors to in person orders. Otherwise it's very frustrating for everyone patiently waiting. Oh, and this was at 1:45pm - I got my food at 2:30pm.

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  Heather Hammond

  :: 03 August 2022 20:44:01

  This location is a joke. Ordered the quesadilla on the app (says digital special only so maybe they've just never seen one? 🥴). Picked it up and sadly didn't open til I got home. This is awful. $10 for this? This is not a quesadilla. This is a school burrito served 5 days after it was made with the scraps left around.

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  Ricardo Rivera

  :: 15 July 2022 15:33:48

  Seriously, who the heck is in charge of managing this store?? So severely understaffed that I- a paying customer- had to look for a box of forks, open it and take them out for all the other paying customers. Whoever manages this store: have some self respect and get your act together. There’s trash bags on the floor, no ice on the machine, the whole place is falling apart!

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  Alanna Hinkle-Burnett

  :: 27 June 2022 15:13:43

  I have come to expect a less than stellar experience with Chipotle. There is usually something wrong with the order and they almost always don't have the salad dressing. My last visit, though, was exceptionally terrible. I went to pick up my online order and there was a poorly handwritten sign saying they were closing at 9pm. Someone met me at the door to say they were closed. I said I had an order to pick up and was allowed in. I was completely ignored by all the the employees and there had to be at least 10 working. I asked one woman and she rolled her eyes at me before walking away. I thought she was getting someone who could help me but no one came. Finally I got someone to help me and they said my order wasn't there. He finally found it and my order wasn't even correct.

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  Hazem Elsamman

  :: 06 June 2022 15:09:19

  This was the worst chipotle i’ve ever had in my life. I got 4 bowls and they were all wrong not a single bowl was right. The barbacoa was extremely dry and so was the chicken. The beans were uncooked. Zero stars if I could. Absolutely terrible I wouldn’t recommend getting chipotle for here ever again