Chase Bank i Baytown

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kommentar 5

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  Shawna K

  :: 07 March 2023 12:10:37

  I wanted to bank with Chase and Baytown is their nearest location to me. I googled and found this location and also the one on Alexander drive. I was scared to come to this location because of the google rating. I went to the N. Alexander location only to be told they did not have a banker that could open my account and my sons teen account. So I took a chance and came to this location. The experience was absolutely amazing and Maria is a sweetheart of a person.

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  Man Cont

  :: 05 March 2023 12:34:58

  THE WORST BANK I HAVE EVER HAD!!!!!. This is the third time this has happened to me, when I go to make a deposit at an ATM the money is never available and it takes up to 2 days for it to be in my account, besides the drive true ATMs never work and there is always a long line to make any transaction in the bank. And the same thing happens in all the Baytown branches and some that I have visited in Houston. All the staff that work at the bank are very friendly and they serve you quickly, but the bank is not the same as before.

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  Mariyam Indawala

  :: 27 September 2022 13:09:17

  Worst chase branch ever. Today is the third time I wasted an hour trying to open an account for my father. Appears they are not interested in opening new accounts at all, I wonder why do they waste their resources to advertise the services they offer.

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  Pamela Peña

  :: 16 September 2022 18:07:10

  I’ve been trying for weeks to make it to this bank before the closed due to work to open up an account and possibly a savings account which I know nothing about, finally made it there today 20 minutes before closing, waited for someone to help me because the employees weren’t around, it’s 10 minutes until closing and finally the employees showed up. I noticed their attitude since the moment I told them what I needed, the gentleman first reaction was to look at his phone to check the time, then said “open an account?!, we close in 10 minutes though and it usually takes about 30 minutes to do that” I told him why I was there and that I needed information and he told me “yeah but we are about to close, so you can go online and open an account there and deposit the check you need to cash today”. So if they are not willing to help me out with information I’ll just try another bank. I get that nobody wants to stay longer than what they are scheduled because I work and I just want to go home the moment it’s time to go, but I’ve also stayed a bit later when we get a client that needs information and is not able to make it in on time due to their job. That’s just horrible customer service and they probably should do something else if they are not willing to help customers.

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  E Reza

  :: 12 February 2021 19:06:32

  Went in today to open a new account, because I had problems with my other account so I talk to one of the customers service, there was no one waiting for help it was only me inside and there were 3 sitting on there desk and I told them my problem and her response was "you need to make a appointment" I understand that but they do this all the time, when I open the first account it took them about 15 or 20 minutes. Bad customer service.