Chase Bank in Fort Worth

🕗 opening times

comments 5

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  Christian Bolinger

  :: 12 June 2018 18:04:23

  Slowest bank ever. 1 person in front of me, waited 45 minutes to see banker

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  Stephen Smith

  :: 12 June 2018 16:36:12

  At a minimum I'd have to say I was disappointed. I called asking how to be added as a POA on an account for my parents. I was told to bring 2 types of I.D. and the POA itself and it should only take about 10 min. I arrived the next day with all the items I was told to bring. Apparently the Chase computer system would not allow me to be added because they needed a current ID from my 92 year old dad who no longer drives nor does any business, hence the POA. I felt sorry for the man that tried to help me, because after an hour of time that I'll never get back, he had to tell me it was not possible without my dad's valid ID. I shared that he doesn't have those items anymore since he's 92 and that was the reason I was there so I could help him do business. So, as it ended, I told him I would have to make arrangements to bring my crippled mother there to close out the account. Maybe they should consider providing accurate information to people before they encourage account holders to come to the bank for service. It would end in a much better outcome for Chase and no loss of accounts and future business. Interesting customer service. I will certainly share this experience with others.

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  Carolyn Manges

  :: 15 February 2018 18:16:06

  A few months ago, I came to this branch to receive an instant issued debit card, after mine was compromised. (I have done this before in the past as needed and was told this is the branch to come to if you need something instantly issued as a corporate branch they could.) I was informed that the policy had changed and they could only issue a instant ATM card that day. She acknowledged that the policy had recently changed. I asked if there was an email newsletter or anything that would inform us on changes that I could opt in to. She said there was not, but said there were appropriate channels for her to pass on my concerns and suggestions. Well, this morning I received an email inviting more feedback and making amends to some of the changes I did not appreciate. I am glad I use Chase for my banking needs, they have always been nice, and a prompt as possible. Thank you for following through with your word, and providing excellent service!

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  Jaymin Prajapati

  :: 13 February 2018 18:32:03

  They don’t care for customer they make them wait and tell to schedule appointments for other day because it closing time. I came by the bank at 5:00 pm and they told me to wait 20 min i waited but then they ask me to wait for more 10 min then i ask them for help they said they can make me appointment for some other day. So they made me wait for 30 min for nothing.

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  alicia leffall

  :: 17 January 2018 10:56:16

  There is no consistency amongst employees, one day one thing is accepted the next day there is a rule about it. They are also painfully slow at everything!