Chase Bank w Champaign

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komentarze 5

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  Mike Bonds

  :: 30 April 2023 16:05:12

  Muhammed was fantastic! Chase as a whole tho? Chase banking is not that small town banking that I love. But it is nice when you need large banking needs, ie: large loans, large transactions and more. They have all the institutional connections required for those larger monetary needs you may require for business or personal circumstances. I don't love it, but when needed, they are there.

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  Toni Liechty

  :: 21 February 2023 14:01:34

  I hate chase bank so much. I am the treasurer for a nonprofit and whenever we authorize debits or write checks to pay our bills, they decline due to fraud alerts. I have tried to call in advance to let them know a check was written, they said they can't do anything with that. I have asked for alerts to be sent. They say they can't send alerts, but won't say why. I have called and emailed many, many times and they just say they can't help. We are in the process of finding a new bank.

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  Javelis Marín Castro

  :: 04 January 2023 20:21:29

  Always great customer service! If you need to meet with a banker, you can schedule an appointment online, which is very convenient. I always meet with Mohammed because he shows genuine care and interest in customers.

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  Alyssa Buckley

  :: 27 July 2022 07:54:30

  Never go here. Horrific service. I scheduled an appointment to have my child set up an account, and when I arrived, I was told the person who we were scheduled to meet was not even in today even though my email/text confirmations about the meeting had the employee's name on the meeting details. Worse! The guy made me feel bad about it. When I finally did sit with a banker (white female, short blonde hair), she was awful: unprofessional and terribly uninformed about creating a child account. She grabbed my phone and scrolled through my text messages! She also looked at my account balances in checking, savings, and credit, and get this!! SHE STILL COULD NOT ASSIST ME. She had no idea what she was doing, and we left without creating an account. I felt violated that she scrolled through my device without permission ultimately for no reason because she still could not explain how to create the account. Honestly, it was a blessing in disguise because clearly, there are better banks than Chase if this is what a SCHEDULED appointment is like at the Springfield/Mattis Chase location. AVOID AVOID AVOID. They are idiots.

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  Halen Rudolph

  :: 13 July 2022 11:18:13

  My card was stolen and I reported it immediately. I had a hassle getting the resolutions they offered me and had multiple issues with the money regarding the claim. After stressing me out on my trip and reopening my claim, they say that whoever stole my card entered my pin so "I must have given it to them" and asked me if I filed a police report AFTER THEIR EMPLOYEE TOLD ME NOT TO because it "wouldn't affect the status of my claim with the bank even with a police report". When I asked to speak with a supervisor regarding obtaining the recording of their associate telling me to do something that lost me $150 of my own money, he got an attitude with me and told me that the manager would tell me the same thing regarding my claim, put me on hold and HUNG UP ON ME. I'm switching banks as quickly as possible if this is how you treat the people who do business with you. To be told by one of your employees to do something that negatively affects MY money is YOUR responsibility.