closed
🕗 opening times
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| Sunday | closed | |||||
14801, Thatcher Lane, 46032, Carmel, Hamilton County, US United States
contacts phone: +1 317-321-4022
website: locator.chase.com
larger map & directionsLatitude: 40.0036133, Longitude: -86.1261317
Kishan Patel
::Andrew at the telling desk was quick, helpful, and great customer service!
Teresa Ousley
::I went through the drive through today to deposit cash into our account. The cash was from the sale of my deceased father in laws car that my husband put his heart and soul into fixing up to honor his father and then sell it. I was greeted by Cara who was polite until she received the cash deposit. She immediately threw her hands into the air, started verbally complaining to the teller next to her, got angry that the cash counter machine would not work and was beyond disrespectful and unprofessional. I am so thankful that I took this deposit as my husband would have been devastated. I tried to call the bank and speak to the manager but the branch refused to answer their phone. I am now writing this review in hopes that someone will educate Ms Cara on how to professionally treat your customers and what true customer service entails. I suggest you take a lesson from anyone at Regions Bank or Wells Fargo as they truly respect their customers and exemplify what true customer service is.
Dustin Eisele
::Shout out to Claire for helping me with a tedious request. Given the amount of detail provided and needing to process each item individually, she was able to work through it very efficiently. Even with her needing to pause to help other customers, everything was exceptional. Overall excellent experience!
Janet Booth
::10/12/22 430pm: Enter this branch to have documents notarized. I was informed that the notary had left early. I was also informed by the teller that the notary would be there on the following day. 10/13/22 12pm: Returned to this branch to have documents notarized. Was informed by the same person who the previous day had told me a notary would be present informed me that once again the notary had left early. The documents I needed notarized required a witness. And it was highly inconvenient and disappointing to secure a witness, confirm a notary should be on the premises, then learn the dishonesty of the staff at this branch.
Mary Ellen McIntyre
::My husband and I met with Jessika and had a great experience! She was kind, helpful, and efficient. She was able to address our problem and meet our needs quickly. She was even able to suggest a solution better than the one we were anticipating, and saved us future hassle.