Charlotte Surgery Center - Museum i Charlotte

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kommentar 5

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  stacey H

  :: 27 April 2023 09:14:15

  Home recovering now from gallbladder surgery. To say I was a nervous wreck going in is an understatement. The staff there was AMAZING! Everyone had a smile on their face and was so helpful. I have a real fear of being under anesthesia. They really helped to put my mind at ease. I would definitely go there again if needed! Shout out to Nurse Brittany for answering my numerous questions and getting me prepped LOL.

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  Sixpounderskill

  :: 19 April 2023 08:48:33

  The facility, nurses, surgeons, and staff are all absolutely wonderful! Everyone is knowledgeable, courteous, kind, and professional. One of the best surgical experiences I've had. HOWEVER, their off-site billing department is absolute garbage. Due to an error by the billing department, I double-paid for my procedure. I never received the reimbursement for double payment and ended up having to file a dispute through my bank. It also turns out that I overpaid - insurance covered more than what was estimated. It's been over a month and I have still not been reimbursed what was overpaid. I called in today and was told that it should have already been done. The CSR attempted to get management on the phone to have it handled and he was unable to get anyone to answer. TLDR: Facility and staff are great, billing department is terrible.

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  Shannon Pumneo

  :: 19 March 2023 12:40:26

  My daughter got her her tonsils and adenoids removed, and tubes put in at Charlotte Surgery Center - Museum Campus this month. Everyone from the front desk to the post-op nurse was so sweet and caring. My daughter just turned 4 so she was a little nervous but was quickly comforted by everyone. The whole team was so lovely and made us feel at ease before the procedure. The surgery itself was life changing for my daughter but I am so happy with the entire experience. They have a wonderful team over there!

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  Jennifer Reavis

  :: 07 March 2023 16:26:12

  This facility was amazing, they truly went above and beyond for my son’s surgery. From the check in lady to recovery and everyone in between every single person was friendly, patient and kept us informed every step of the way. Our pre op nurse Emily had excellent bed side manner and was super helpful to keep my son calm. They made us feel as if we were the only people in the building. I’ve never had such great care and I wasn’t even the patient. I wish all health care was like this place

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  N O

  :: 23 February 2023 09:26:36

  Surgery at 12:30 but wasn’t taken into surgery until 3:30. We fill out so much duplicate paperwork and then they send the prescription to the wrong pharmacy. When we try to call the after hours number it is disconnected. We call the next morning and they tell us they’ll get around to it in 24 hours. In serious pain with no medication. Then comes the billing. Just very not straightforward. Like they’re trying to confuse you on purpose so you pay twice. The phone system is also terrible. You call and click 2 to ask for a refill prescription then it just says you have to do it online. Then we go online and it says you can’t do it online. Just all together a terrible experience.