Car Spa Dealer Services in Arlington

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comments 5

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  Keith Le

  :: 14 May 2018 16:20:51

  got many leather seat installed.. great product and superb craftsmanship and timeliness.. Thanks Dave!

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  Genevieve Beaudet

  :: 09 April 2018 12:29:47

  In and out one hour, very professional and honest. He took my messed up remote starter and wired back to the original fobs & settings

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  Sean McAlister

  :: 09 June 2017 20:17:21

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  Sam Bloom

  :: 12 May 2017 14:08:13

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  Michael Groves

  :: 21 March 2017 10:39:59

  Could have gone the extra mile but fell short. Disappointed. This is the company that the Toyota dealership used to replace my factory cloth seats to leather. the dealership would not give me any details on what I would be getting they just said it would look factory. so before my install date I contacted this company and asked them questions. I wanted leather but I didn't want to loose the flair or accents in the design that matched my truck. One guy said tough luck and then another employee contacted me and said it would not be a problem and was going to make sure he intercepted the order and make the corrections to make sure i was going to get what I was wanting. even if I had to pay some more money. I agreed I would. he made me feel good about my upgrading purchase at the time. and if he would have told me there was any kind of problem with it I would have delayed the install date or canceled to find somewhere else. But he assured me it would be no problem. a week later I drop my truck at the dealership. Car spa picked it up and installed my new seats. when I got my truck back and finally got to see my seats. My heart hit the floor.. instant disappointment. Now in their defense the seats looks installed well and nice. . but did not deliver the factory flair or accents. they look like plain Jane seats that could be in anything. if I knew this is what i would be stuck with I would have definitely cancel my order... get my money back from the dealership and found a company who wanted to do it the way I wanted. I am now going to have to live with these seats in my brand new truck for years and years. I have reached out to the company via email and phone to find out why happened and why they didn't do what they said they would do. and why didn't tell me they couldn't do it before my installation. Below is the pictures of my old factory seats and then the now leather. even though the leather is nice. it does not match the attitude that the original ones have. I wish I never changed them. they said is was going to be like factory..... but I have seen factory leather.... and it has the color. its a small detail that really make a big statement. But more importantly then just not getting what I want (which I was very clear about what I was looking for). is the customer service and the follow though. don't tell the customer that you are going to take care of them, and then once you have the money for the job, drop the ball not do what you said you were going to do.. and not even give me a heads up. and then afterwards when I inquire about why you didn't do what you said you were going to do. I get no any return calls or emails.