Capital One Bank in New York

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comments 5

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  Ivy Sylver

  :: 07 April 2018 11:04:28

  I came to the Little Neck location to have my safe broken into after not accessing the safe for over 10 years. My appointment was set for 10:30 AM. I got to the branch at 10:29 AM. From then ONE person acknowledged me when I came into the branch, after that they told me to have a seat until the locksmith came. I have been waiting here patiently for a half hour before finally asking the woman at the front desk if someone contacted the locksmith. NO one called to find out if a locksmith was coming. NO one cared to find out about my appointment. The customer service of this branch is terrible and they will continue to lose valuable customers. I have put in a complaint about my ordeal to executive management as well.

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  Margaret M

  :: 09 April 2017 09:02:48

  One of the worst branch ever. They are not professionally trained. Always trying to have personal conversations. Also, they charge you $ to cash your check even though it's their check. Our company changed bank all together and our staffs changed as well. We are so much happier with the new bank.

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  Richard Paek

  :: 04 November 2016 12:38:11

  I have to visit this branch on a daily basis due to my job. But every time I go into this location I'm welcomed like I'm family. Maybe its because I know most of the staff now, but from my experience the staff is very pleasant to the rest of the customer as well. Highly recommended.

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  Sharon Austin

  :: 29 September 2016 10:52:47

  I come to this bank once or twice weekly and I am always greeted by my first name. Annette and Ludwig and all the other tellers are courteous and professional at all times. There is always a smile and good morning and welcome to greet me at the door. I like coming to this branch because of them. Sharon

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  David Choi

  :: 09 April 2016 23:20:13

  On Saturday 4/9/2016 12:30pm I got a missed call from Capital One on my cell phone, where I have three business accounts from. Even though I was extremely busy at work, I called back and asked why/who had called me from capital one (little neck branch). " Karishma Singh" answered the phone and started to explain that she has tooth pain and wanted to come in to my office today. Having said this, I am furious that she looked up my personal information through business account for her personal use! During bank service hours! How is this possible? How or what do you train your workers? How can I trust capital one and do my business banking with your company? I have been banking with your company since 2011. Please resolve this matter as soon as possible. For the benefit of your company I hope these things never happen again.